Hello! I'm so sorry to hear about this. Can you send me any ticket numbers you may have via Email. I'm happy to look into your case further. My email is email@example.com Best Regards, HD Tech
NEVER buy a Samsung washer. I bought a brand new washer that stopped working within two weeks. Ever since then I have a parade of Samsung aauthorized technicians come over to my house to replace a lot of parts at several separate occasions. The machins is still broken and Samsung has refused to replace the machine. They claim that the machine was installed improperly and this voided the warranty. WHAT A SCAM. They is only one way to install the machine that is pretty much plug and play. CUSTOMER SERVICE us a joke. I keep getting shuttled between people and have been on hold for about three hours in total.
I AM NEVER BUYING A SAMSUNG AGAIN.
I have shared my terrible experinec on all major social media and have written a news articel that I will publish in the media.
Samsung you have messed with the wrong person.