Samsung forum

Question

Samsung warranty not being honored

We have been trying to have our curved screen 65" UHD TV fixed under the warranty for over a month now and Samsung has been telling us they are setting up appointments with service techs and then send emails that the ticket number has been cancelled. We finally got techs out to our home January 3.

When the tech called Samsung from our home to see about getting an authorization to have the panel replaced,(because of lighter areas from the edges of the screen, and dark corners on a lighter background), Samsung told the tech that there is nothing that they can do because a tech had already come to our home and said there is nothing wrong with the TV. We never had a tech out to our home before January 3rd. I called Samsung as soon as the techs left our home and Samsung told me the same story and also said that the techs that went to my home the first time (which never occurred) and the techs that JUST left my home , said that the reason for the dark corners and lighter areas of the screen was due to me having all of the picture settings maxed out (completely untrue and the techs didn't say that to me or Samsung, I was standing next to the tech when he was on the phone with Samsung.

We have been on the phone with Samsung 5 times since December 10th and our warranty was to expire December 22nd. I feel that they were purposely trying to let the warranty lapse and not honor it.

We are fed up with getting the runaround and are going to take the advice of people online about contacting consumer affairs if Samsung will not honor their warranty. Any suggestions?

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