Hi golftango,

I apologize for the service you've had thus far. If you're willing to give us one more chance, please contact us using the details you'll find at this thread: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Be sure to include the transaction # from your previous phone calls, so we can thoroughly investigate your situation and determine how we can help you.

HD Tech