Samsung forum

Question

Samsung UN65js8500, 4KSHUD HDR problem

by shubmsp / December 12, 2016 3:25 PM PST

I've been trying to trigger HDR on my TV, and although a Samsung moderator on the Community.Samsung.com said I had HDR capability, I have not been able to turn it on. Here is what the moderator told me:
Samsungjam said:
" It supports HDR. If you are watching something on Netflix it will switch automatically. If you want to watch something from an external device, you will want to turn on the option from the picture settings. "

Now, this moderator must know his stuff, but I am still waiting for a step by step instruction from the picture settings menu to accomplish this. I see nowhere a option to turn on HDR!!!

Please Help Me get this this turned on!

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Clarification Request
Did you call Samsung on this one?
by R. Proffitt Forum moderator / December 12, 2016 4:57 PM PST

Sometimes they need a report "It's not working" to check into this. They should have you check for current firmware, date/time settings and if your network can deliver Netflix at the required 25 megabit speed. https://help.netflix.com/en/node/306 notes this but you'll want 2X that to be sure.

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Clarification Request
Which Netflix show were you watching exactly?
by Pepe7 / December 13, 2016 7:59 AM PST
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