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Question

Samsung UN65J6300 TV: Netflix app starts during a TV program

Aug 30, 2015 11:39AM PDT

I was watching a TV show last night on my UN65J6300 TV, and the Netflix app just started out of the blue, I did not invoke it. I recognized the startup from having used the app as a normal Netflix app startup sequence, so just exited, which worked. However, I'm wondering if this is a common occurrance, and if I can do anything about it. I checked and there are no software updates available at this time (version 1219 currently).

Any ideas on what I might do, and/or if this is a common problem?

Thanks!

Discussion is locked

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Clarification Request
Turned off Auto Start to see what happens...
Aug 30, 2015 12:07PM PDT

I've now turned off both "Auto Start" options for the smart hub. Just in case one of those was causing this. Don't know if this will have any effect. Doesn't really bother me to have to push a button to get the smart hub up, anyways.

I've also noticed that there was something like "get support" in the "Support" menu, may check into that, too. Might be helpful, but I find other users are generally more help than the scripts that company support people use.

- Collapse -
Clarification Request
Turned off Auto Start to see what happens...
Aug 30, 2015 12:08PM PDT

I've now turned off both "Auto Start" options for the smart hub. Just in case one of those was causing this. Don't know if this will have any effect. Doesn't really bother me to have to push a button to get the smart hub up, anyways.

I've also noticed that there was something like "get support" in the "Support" menu, may check into that, too. Might be helpful, but I find other users are generally more help than the scripts that company support people use.