It's time to let Samsung service the TV. I have to ask the following. I have encountered a few folk that don't want service on the set, they just want it fixed over the phone. They often get very upset that not all issues can be fixed that way.
Keep track of how long the issue has been going on since some states let you extent the warranty during the time you lost use of a product.
There's also a "Service Issues post at the top of the CNET Samsung forum you should try.
Hi,
Our samsung tv will get into a restart loop if we touch certain buttons on the remote. I have tried Source, Menu, Tools to name a few, this has been an intermittent problem with the TV since we got it but now we are almost unable to get into sources and cannot get menu up at all.
Once we get to the source we want it is perfect no problems and can have it on all day with no issues unless we want to change the source.
I called Samsung but technical support had no answers for me. Hoping someone may be able to shed some light on it for me here.
Thanks
Jay

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