Samsung forum

Question

Samsung UN60ES7100 turns off and on and can't access network

I'm having massive problems with my Samsung SmartTV. I've seen similar issues encountered by other users but I'm not sure if anyone has the full list of issues I have.

1) TV turns off and then back on every 2-3 minutes
2) If I try to access the network settings or view network status the UI locks up and the TV becomes unresponsive to the remote until it reboots.
3) When trying to flash the firmware from a USB stick the screen goes completely black (until the TV reboots).

I have tried a factory reset and disabling all ecofriendly / powersave settings to no effect.

I have unplugged my TV for 24 hours and it still had failures when I plugged it back in.

As far as I can tell I am running the latest firmware (T
-MST10PAUSC v02004) but am not sure if I can upgrade or downgrade it without the internet. When I tried to flash from a USB stick the screen just went black until the TV rebooted. Maybe the USB stick needs a particular filesystem? It doesn't seem like that would work if it doesn't get as far as an error message.

So what's going on? Is this a hardware issue or a firmware issue? These issues started happening in the last week. I have heard that Samsung is notorious for using faulty capacitors in their power supplies but I also heard that was only with older TVs, does that affect my TV? I have plenty of electrical background and am comfortable with replacing the capacitors on the PCB if needed though my multimeter can't measure capacitance.

Any assistance will be appreciated. Samsung call center support was worthless and didn't even seem aware of similar issues.

-J

Discussion is locked
You are posting a reply to: Samsung UN60ES7100 turns off and on and can't access network
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung UN60ES7100 turns off and on and can't access network
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
I am experiencing same issue

In reply to: Samsung UN60ES7100 turns off and on and can't access network

my TV is much older, but has started to turn on/off by itself.. are you are of any forums I can search for any help? thank you for your time....

Collapse -
May look for TV Repair forums.

In reply to: I am experiencing same issue

This one is mainly about consumer discussions. I have yet to see any TV tech dive in here.

Nod to AVSForum.

Collapse -
Answer
Re: Service

In reply to: Samsung UN60ES7100 turns off and on and can't access network

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.