Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Samsung UN55H6300 Won't stay logged in

Jan 6, 2015 10:49AM PST

I have a 55" LED that I've had for about a year and a half. I never used Netflix on the TV until a couple months ago. Unfortunately, every time I turn the TV off (and back on) it makes me log back in to Netflix. There has to be something wrong here, right? I can't imagine it is designed to make me log in every time.

Discussion is locked

- Collapse -
Clarification Request
While I debate the method.
Jan 6, 2015 11:41PM PST
- Collapse -
Answer
Samsung UN55H6300 Won't stay logged in
Jan 9, 2015 5:40AM PST

Hello,
I apologize for any frustrations. There are a couple of different troubleshooting steps that can be done to resolve this issue.
First one is making sure that the firmware is up to date. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN55H6300AF&modelcode=UN55H6300AFXZA
Second thing is resetting the smart hub. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=536483&modelname=UN55H6300AF&modelcode=UN55H6300AFXZA
The issue should be resolved after doing one or both of the troubleshooting steps above. If you have any other questions please let us know!
Regards,
HD Tech