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Question

samsung un55d8000YFXZA screen distortion

by lauchman5 / March 2, 2014 3:10 AM PST

After just 2 short years with the "top of the line" Samsung TV I purchased for over $3K, the screen has decided to start ghosting and creating a shadow over the lower picture.changed after warm up of squeezing edge. I called customer service 11/2/13 issue # LTK1117901108818X and they said I'd need to have a tech look at it. She said, "since it's out of warranty" there would be a charge for this. But a quick Google search popped up many, many people experiencing this issue with the same TV purchased around the same timeframe. Please advise if you know why this is happening to my TV. And will Samsung stand behind it's products and fix them beyond a warranty? Thank you.

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All Answers

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Answer
Re: samsung un55d8000YFXZA screen distortion
by Samsung_HD_Tech Samsung staff / March 3, 2014 1:36 AM PST
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Tried self self diagnosis results
by lauchman5 / March 4, 2014 2:36 AM PST

Tried test before in October 2013 but tried have pics of test

model code un55d800 software verion T-GAP8AKUC-1029.0

still ghosting upper left color streaking dim upper lower bands upper band distorted
after warmup and squeezing bezel it is watchable. also checked on lcd sreen discontinued.
Maybe a recall is in order????

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un55d8000YFZA samsung not replying
by lauchman5 / March 6, 2014 12:38 AM PST

I guess I will have to take them to court for cover up of a bad tv with many lcd screens going bad. they tell you there is no problem but reburbed or new lcd screen cannot be found. I will call my lawyer today BBB must be paid off sent complaint to them no response.

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Re: Tried self self diagnosis results
by Samsung_HD_Tech Samsung staff / March 6, 2014 12:45 AM PST
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