Samsung forum


Samsung UN55D8000 problem just developed

by spideync / August 12, 2011 3:58 AM PDT

The TV was purchased in July of 2011 its the new 55" LED 8000 series.
A few weeks back my wife reported that there seemed to be a darker part
of screen on very top.

We hadnt seen it again till yesterday when the top 1/2 of the screen
looked darker and distorted in top right corner. It happened at end of
day so I just turned it off.

This morning after about 1 hour of being on we noticed it again. In
attempt to test if it was issue with STB or TV I tried TV input same
issue and tried the blue ray player. The TV could not find the Blu
Ray player. I decided to try moving the blu ray to a different HDMI and
finally got the blu ray to be recognized and the TV seemed to be
working just fine. I have called for service but they werent helpful
and they said unless the see the issue there isnt much they can do.
Now I am noticing that the bottom 1/8 is getting darker and than moves
up to about 1/4 the display. Also noticing flickering of the Video.

Any ideas I have upgraded firmware etc. Should I just take it back??

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Clarification Request
Samsung UN55D8000 problem just developed
by Steve0411 / August 30, 2011 11:14 AM PDT

I'm having a similar issue with my new UN60D8000. There is a dim strip in the top right corner. Did you get an explanation for the issue you are having?

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response to question person had on his new 6400
by spideync / August 30, 2011 9:42 PM PDT

When it started out the first thing that wa snoticed was a blur in top roight corner almost like a scene behind. Later it became what looked like a film screen over about 3/5 of the display. I am waiting for a panel replacement hoping that works, apparently service folks need to see actual issue before they can start replacing parts

All Answers

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Samsung UN55D8000 problem just developed
by Samsung_CE_Tech Samsung staff / August 15, 2011 7:38 AM PDT


I'm sorry you are having an issue with your device. With the information you have provided, contacting Samsung Service (please visit Samsung's website in your region for support numbers and links) would be your best next course of action.


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