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General discussion

Samsung UN55B8500 LED TV Horizontal Line Problem

by cnet2522 Jan 9, 2010 1:09PM PST

I recently purchased a Samsung UN55B8500 LED TV. Unfortunately, there are many faint red-tinted horizontal lines in the picture. The lines are present when viewing all input sources, including cable via coax, DirecTV (including HD channels)over HDMI, and Blu-ray over HDMI. The HDMI cables are all top-quality Monster 1000HD. I'm definitely not an expert in this area, but after spending $4000+ for this top-rated television, am very disappointed. Any help would be appreciated!

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5 Posts
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horizontal lines
by wis2010 Nov 6, 2010 3:58AM PDT

I was wondering if you ever got help with this issue. We have had our LED tv for a year and a half and we are having these same problems. We don't have any warranty now. We have the same HDMI cables and we have the monster surge protector. My lines aren't red though, they are black. We have had problems of the picture freezing scenes and keep playing a new scene so it's has a double picture. We unplug the surge protector and the components and it stopped but it keeps happening evry now and then.

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UN55B7100 LED
by grasspooper01 Dec 7, 2010 3:08PM PST

I purchased my TV early June 2009 and now I'm getting horizontal line across my screen too. They are about 1/4 of an inch apart. Did anyone get this issue fix?

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UN55B7100 LED
by Samsung_HD_Tech Samsung staff Dec 8, 2010 5:32AM PST

grasspooper01,

I'm sorry to hear that you're having this issue.

It will likely require a technician repair. If you want to set up a service call, you can reach Samsung's customer service line at 800-SAMSUNG.

--HDTech

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problem with my Samsung LED UA40C6900
by pratty5 Feb 20, 2012 4:29PM PST

Hi Team,

I bought a TV in last year May and I am having problems always with it since June(only all white dots are coming whatever the input is).I called samsung customer service and then they sent some technicians who took my tv and kept with them for more than 1 month and they replace some 3 or 4 parts saying that it will fix the problem.so it took total 2 months for samsung technical department to fix my tv. After that again the same problem occurred 3 or 4 times which every time I have to call them and they are coming and taking the tv and replacing something.Today again another problem occurred in my TV .All vertical red and green lines are coming (complete ) along with the other content.Again I have to call the samsung customer service.Can there be a permanent end for these issues.Once they repaired it why the problems are coming again and again.I am at the end of my warranty and thus I have to pay so much for repairing like this afterwards.Please help me.

Thanks ,
Leela

Note: This post was edited by a forum moderator to remove personal information to protect member from abuse on 02/21/2012 at 9:44 AM PT

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problem with my Samsung LED UA40C6900
by Samsung_HD_Tech Samsung staff Feb 21, 2012 2:48AM PST

pratty5,

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