Samsung forum


Samsung UN40EH5300FXCA Smart Apps Fail

by rmsands / June 27, 2013 9:24 PM PDT

I can access SmartTV and use Pandora and the web browser without any issues. When I go into Samsung Apps, nothing works and I get an error that states a Network Error Occurred Error_Code_001. This is not a network or internet issue. It has to be an issue with Samsung Apps.

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All Answers

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Re: Samsung UN40EH5300FXCA Smart Apps Fail
by Samsung_HD_Tech Samsung staff / June 28, 2013 3:20 AM PDT

Hi rmsands,

I'm sorry to hear about this issue you've been having. May I suggest that you open Smart Hub and then press FORWARD, 2, 8, 9, REVERSE in quick succession on your TV's remote. Follow the menu prompts and then try to access those programs again.

HD Tech

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Re: Samsung UN40EH5300FXCA Smart Apps Fail
by Highland_Logan / June 28, 2013 9:27 AM PDT

Answer fail.

I have done this based on advice on here and other forums, and no luck. If I log out however, I do have access to the app store. This has been going on for about a week.

I had searched the web and found that others have had this issue on a host of Samsung devices.

Today, as soon as I opened Smart Hub, I get the message that the servers are down for maintenance on Tuesday. So this is a Samsung issue, not a TV one.


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This works!!!
by rmsands / June 29, 2013 4:05 AM PDT

Thanks for the suggestion Highland_Logan. Logging out works.

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