Phones forum


Samsung UK keep Misleading

by fahadmustafa / July 9, 2013 7:13 AM PDT

I bought a contract on T-Mobile for 24 months and got Samsung Galaxy SIII with the contract in January, I started having problem with the Phone in May with the charging issues, I contacted with Samsung to get it repaired, sent my phone is second week of June to get it repaired, phone came back with in a week but the problem was remain plus there were additional problems with the phone that I couldn't use the mobile Internet data on the phone previously it was working fine but completely messed, and the biggest fault was it was crack at the edge. Informed Samsung same day with in the 10 Minutes of receiving the phone. they advised that they are contacting Service center to regarding this issue they came back to me and informed that service center advised that there was no crack when the device left the service center and asked me if the packaging was damage, I told them it was well pack and was not damage then they told me that I will have to make a claim directly with Courier Services, I Contacted with the Courier Service they advised me that I will have to contact with Samsung as they booked the device to be picked and send it back to you.

With all these information I contacted with Samsung again but they really made me frustrated that they can not do anything regarding this issue, I told them I am a depression patient and really feels to kill myself right now as I have left no choice left you guys are not helping and it's not even my fault but they did nothing and hangup the phone, I contacted them again explained everything again then they agreed to get the crack repair with no cost I sent my phone through the courier service which was arranged by them, after 3 days I contacted them to find out the update on my phone, they came back me and informed that they have lost the device...

called after 2 days, they found the device but have not looked the IMEI number if it's my device, advised to call back next day. Called next day but they still didn't check yet, advised to call in few hours, Called few hours later they confirmed it is my device and will get it by next week Monday.

Just called on Friday if they have dispatched the phone as I have to arrange someone to pick up my phone for me on my absence. they came back to me and told me the engineer couldn't locate any fault would you please tell us the faults again so we can start working on it dammmmmmmmmm... I told them everything again. He asked me to call between 3 and 4 same day to find out the update I rang them but there was no update.

Keep asking me to call in 10 min, 15 min,

I rang them again on Monday 08/07/2013 they are telling me different story now that my phone is actually lost and they are doing investigation on it.

The whole conversation was based on lie by Samsung Customer Services... I told them that I am a depression patient and I will take the legal actions against them.

I rang on complaint department, the only thing I hear again and again is there is nothing they can do about it...

they don't give any details for the external body to do complaint against them.

I has been very frustrating experience with Samsung I have borrowed a phone from someone else and have to return it back, but it is too much pain calling them again and again... and at the end they say they can not do anything regarding this.. I am a depression patient and can not tolerate all this going..

I want to know that, who should I speak or make a complaint against Samsung?

I have requested them to send me a deadlock letter but they are not even bother to reply

Discussion is locked
You are posting a reply to: Samsung UK keep Misleading
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung UK keep Misleading
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?