Samsung UHD TV Drops Sound on Channel Change

The sound on my Samsung TV frequently drops out when I change the channel. I have a SAMSUNG UN55JU7100FXZA LED 4K ULTRA HD that I purchased five months ago.
Anyone hear of this issue and - more important - how to fix it?

Discussion is locked
Reply to: Samsung UHD TV Drops Sound on Channel Change
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsung UHD TV Drops Sound on Channel Change
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Always call in those bugs.

They will either check your firmware or log there is a bug to be fixed.

- Collapse -

I'm sorry to hear this.

What type of HDMI cord are you using? We would recommend using a 2.0 version or higher. Also, you may want to check to make sure your digital output in the sound menu is set to PCM.

Hope this helps!

-- HD Tech

CNET Forums