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Question

Samsung UE55NU7400 - Posterization and Best Picture Settings

Oct 6, 2018 1:12PM PDT

Hi Guys,

Would really appreciate some help.

There seems to be what looks like posterization on my 4K TV when watching shows on Netflix with black bars due to the aspect ratio of the content. Is this normal for all 4K TVs or is mine faulty? The TV is brand new and was delivered today so i'm hoping it wasn't damaged in transit. Please see video.

https://youtu.be/uddzmDoDPSo

The movie I was watching is The Circle and I was streaming it on Netflix in Ultra 4K HD using my PS4 Pro. Other shows with black bars have it to.

TV Model Number: Samsung UE55NU7400

If anyone else is experiencing this and knows how to fix it that would be great.

I'd also love to know what custom picture settings people would recommend to get the best picture quality for viewing 4K content.

Thanks in advance for any help. Please let me know if you need any additional information.

Kind Regards,
Lewis

Discussion is locked

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Clarification Request
Is the issue "black bars"?
Oct 6, 2018 1:14PM PDT

If so they come and go with the title. There are so many video and film formats, aspect ratios used over the years that you often see bars top and bottom and sometimes on the left and right.

Yes, some folk can't stand this.

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Thanks for responding
Oct 7, 2018 1:12AM PDT

Thanks for the prompt response, it's very appreciated. That's good to know and is what I originally thought as other shows and games look outstanding. However I tested the same film (The Circle / Netflix 4K UHD) on my other 4K TV (Samsung UE40MU6120) and the posterizarion didn't appear at all which was odd.

I wouldn't be phased by it if I knew for certain all the TVs did it, but I don't want to settle for it if it is a fault. Especially when paying £700.