Samsung forum


samsung UE55JU7005 sound problem

by Bigfatbee / April 27, 2016 12:53 PM PDT

Hey people.

I got an Samsung UE55JU7005 tv and a Philips Fidelio B5 soundbar.

When i use apps on the tv like Netflix and Plex, the sound changes every 30 seconds or so. Its kinda hard to explain but it seems to change the voice output more than anything else. Like it changes from voice to movie or misc. Its insanely irritating, Anyone got an idea what this is?

Thanks for all help

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Clarification Request
How connected?
by R. Proffitt Forum moderator / April 27, 2016 1:03 PM PDT

Also, try these without a soundbar. I had some old movie that had me thinking my sound had gone bad. It was the title movie and not my rig.

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Connected via hdmi
by Bigfatbee / April 27, 2016 1:21 PM PDT
In reply to: How connected?


Ops, i forgot to mention that.
The soundbar is hdmi4 (ARC tv output). To the hdmi ARC external hdmi box that came with the tv. If that helps.

Tried the movies on both tv without soundbar and my pc. It works fine. Seems to be only be when i connect the soundbar.

Thnaks for answering Happy

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Another ding against ARC.
by R. Proffitt Forum moderator / April 27, 2016 2:29 PM PDT
In reply to: Connected via hdmi

Now try it with optical.

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optical works
by Bigfatbee / April 29, 2016 11:23 AM PDT

Looks like that works without a problem. Dont know why i didnt try that before posting.. Tought maybe the sound quality would be worse or something but i dont notice any difference.. Thanks alot man. Silly

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If you want to pursue ARC.
by R. Proffitt Forum moderator / April 29, 2016 11:36 AM PDT
In reply to: optical works

Most don't but calls to the makers are not a bad idea. I've seen so many ARC failures that when it works, it's always a surprise. What gets me is that it may fail later. Something is not robust here.

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