samsung UE55JU7005 sound problem

by Bigfatbee Apr 27, 2016 12:53PM PDT

Hey people.

I got an Samsung UE55JU7005 tv and a Philips Fidelio B5 soundbar.

When i use apps on the tv like Netflix and Plex, the sound changes every 30 seconds or so. Its kinda hard to explain but it seems to change the voice output more than anything else. Like it changes from voice to movie or misc. Its insanely irritating, Anyone got an idea what this is?

Thanks for all help

Discussion is locked

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Clarification Request

How connected?

by r. proffitt Forum moderator Apr 27, 2016 1:03PM PDT

Also, try these without a soundbar. I had some old movie that had me thinking my sound had gone bad. It was the title movie and not my rig.

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Connected via hdmi

by Bigfatbee Apr 27, 2016 1:21PM PDT

Hi.

Ops, i forgot to mention that.
The soundbar is hdmi4 (ARC tv output). To the hdmi ARC external hdmi box that came with the tv. If that helps.

Tried the movies on both tv without soundbar and my pc. It works fine. Seems to be only be when i connect the soundbar.

Thnaks for answering

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Another ding against ARC.

by r. proffitt Forum moderator Apr 27, 2016 2:29PM PDT

Now try it with optical.

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optical works

by Bigfatbee Apr 29, 2016 11:23AM PDT

Looks like that works without a problem. Dont know why i didnt try that before posting.. Tought maybe the sound quality would be worse or something but i dont notice any difference.. Thanks alot man.

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If you want to pursue ARC.

by r. proffitt Forum moderator Apr 29, 2016 11:36AM PDT

Most don't but calls to the makers are not a bad idea. I've seen so many ARC failures that when it works, it's always a surprise. What gets me is that it may fail later. Something is not robust here.

samsung UE55JU7005 sound problem

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