Samsung forum

Question

SAMSUNG UE55ES8000 repeatedly restarting problem

by stevekx / September 5, 2014 1:29 AM PDT

In the past week my Samsung UE55ES8000 (purchased 3/30/2013) tv has just started to endlessly restart itself on a loop. It will continue to do this non stop and needs to be unplugged to stop it. The remote does not work and neither does the physical power off button. If you unplug it for more than 2 hours it will turn on and work fine for about 2 minutes and the process starts again.

I have run the diagnostics hold down the return key for 5 seconds and the report does not indicate anything.

Has anyone seen this before ?

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All Answers

Collapse -
Answer
Yes.
by R. Proffitt Forum moderator / September 5, 2014 2:03 AM PDT

But it means it needs to be unplugged until fixed. Letting it boot like that can stress other boards and increase the repair bill.
Bob

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Yeah, thanks
by stevekx / September 5, 2014 6:42 PM PDT
In reply to: Yes.

Just curious if this is a chronic problem as the Samsung d*cks are telling me warrantee up - you're on your own. Seriously, a high end device like this goes belly up in 16 months ??

Piss poor - done with Samsung altogether.

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Hear you.
by R. Proffitt Forum moderator / September 6, 2014 2:19 AM PDT
In reply to: Yeah, thanks

But the issue I know of hit all the makers. At 16 months I'd be on the phone asking for escalation.
Bob

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tv covered
by stevekx / September 13, 2014 8:59 PM PDT
In reply to: Hear you.

looks as if it's covered - warrantee 24 months (Tech told me 12). Had tech in and it appears as if the entire thing is shot. Samsung really should train their support line staff better.

thanks for the assistance

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