Question

Samsung UE46H7005 TV won't save channels

I have a samsung TV and recently after I shut the tv down or when it's on standby, the channels list disappears and it says there is no channel and I have to search for channels every time I turn the TV on.
I believe it has been reset to factory setting too.
Can someone help me with this problem please?

Discussion is locked
Follow
Reply to: Samsung UE46H7005 TV won't save channels
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsung UE46H7005 TV won't save channels
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
This sounds like it's still in shop mode.

Samsungs don't save settings until you put in home mode. Should be in the manual.

- Collapse -
It's not in shop mode

I forgot to mention I've check if it's in shop mode, but in the settings it's not in shop mode and when I hold the menu button on the back of the TV, or volume up and holding it for 15 seconds, nothing happens.
So it can't be that

- Collapse -
Then I have to write it's defective or not updated.

Call Samsung now to have them walk you through the firmware version check and what resets they feel they need to try. If that fails, here on over 32 inch models they service in our home.

USA is 1800SAMSUNG or if you can deal with the chat delays, the chat at samsung.com

CNET Forums