Samsung forum

Rant

Samsung UA55D7000 TV and Foxtel Internet

by schleyga / May 20, 2013 6:35 PM PDT

I recently tried to use the Foxtel app on my TV to find a message saying it's discontinued on 2011 model TV due to some issue.

1. I phoned Foxtel who say that it's a Samsung issue and that Samsung made the decision not to do develop the necessary fixes to the TV to overcome the issue.
2. I phoned the Samsung Contact Centre who blame Foxtel for doing this .. to only 2011 Samsung TVs! Really?

Why do I feel like I am being jerked around here?

Is Samsung going to work with Foxtel to address this issue or just continue to impact customers who bought their product?

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Writing apps is hard work.
by R. Proffitt Forum moderator / May 21, 2013 1:09 AM PDT

Right or wrong I'm running into programmers that when faced with a challenge will blame the device or OS. Netflix and other companies are getting it to work so something is amiss with Foxtel for not working out their app. I took a quick look and it looks like the Foxtel is their own app and not written by Samsung but let's let Samsung clarify if they write this app.

Bob

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Partly Agree
by schleyga / May 21, 2013 8:55 AM PDT

When talking to Foxtel I understood that Samsung had to make changes to the firmware of the TV but decided not to do it for some reason.

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I've heard this too.
by R. Proffitt Forum moderator / May 21, 2013 3:09 PM PDT
In reply to: Partly Agree

The programmer "needs" some API and the OS didn't have it so they point fingers. As you learn more about writing code you learn that software authors have all sorts of skill levels.
Bob

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