They send techs out to the field and replace boards. The boards come back to be fixed. Then techs go out and use the fixed and UPDATED BOARDS.
That's a good thing.
I purchased a Samsung UA55D7000 led tv and was initially blown away by the detailed and vibrant picture quality. After a few days I began to notice that when there was camera panning, horizontal and vertical bars of lighter contrast would appear on the screen. I contacted Samsung, who replaced the screen. But the bars were still there.
The bars are faint and don't seem to bother some people, but I am finding it hard to enjoy watching the tv. To me they are a constant distraction.
I have found other people on the net who are having similar problems, and a review I think by CNET which gave it a low score because of the uneven back lighting.
I have contacted Samsung again as the unit is still under warranty, and have received a letter stating that before repairs can begin, I must agree to Samsung being able to use refurbished parts. Is this legal?
Having spent over $3000 on this tv, I don't want second hand parts used in the repair. Also I'm beginning to believe the barring is a design fault, and all the screen replacements in the world won't fix it.
Can I demand my money back, what should I do?
All the best,