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Question

Samsung UA46D6400 - Network menu grayed out

Jan 30, 2015 5:30AM PST

Hello,
I have this TV 3 years. The currently firmware is 1017.02
When i enter to the menu the Network setting is grayed out
The TV is connected to the LAN and have internet (check for firmware and smart hub)
I don't remember when it worked for the last time.
When i disconnect the LAN cable and reconnect while i am in the smart hub menu there is a popup window that allow me to configure the network settings.
When i am watching TV (the source is HDMI1/DVI) the network is grayed out
Thanks

Discussion is locked

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Answer
(NT) What I'd try. A factory reset and start over.
Jan 30, 2015 5:39AM PST
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Sorry don't understand
Jan 30, 2015 5:49AM PST

" What I'd try. A factory reset and start over. - New!"
You had the same problem? same firmware ? .....
I have tried this (factory default) many times
Please help

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No.
Jan 30, 2015 6:01AM PST

The issue was posted a few times in some forums. There are other resets but you have to call Samsung so they can try a remote reset. I've asked why this is a few times. No answer yet.
Bob

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Samsung UA46D6400 - Network menu grayed out
Jan 30, 2015 7:12AM PST

Factory reset was done while i pressed the combination "Info" "menu" "mute" "power"
I don't know other option.
I goggled this issue many times and didn't find .
If anyone can bring a link or other solution to my problem

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The thing is.
Jan 30, 2015 8:02AM PST

The remote reset is not possible except from Samsung. No web page save samung.com will correct that. Call it in and ask again.

-> Be sure that connection is good. Try the ethernet on a laptop or such to test that out.
Bob

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Samsung UA46D6400 - Network menu grayed out by nircarmona
Jan 30, 2015 8:13PM PST

What you mean "The remote reset is not possible except from Samsung" ??\
"No web page save samung."???
" Be sure that connection is good. Try the ethernet on a laptop or such to test that out."??
I don't understand your answer at all.
I did factory default from the combination "Info" "menu" "mute" "power"
How Samsung can connect to my TV
Please if anyone else can help please do it.
Thanks

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Did you test that connection?
Jan 30, 2015 11:14PM PST

Sometimes folk forget to see if the cable works with other things.

If this all fails, arrange for service.
Bob

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Samsung UA46D6400 - Network menu grayed out by nircarmona by
Jan 30, 2015 11:23PM PST

Bob thanks but you don't help me. someone else??

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I'm sorry
Jan 30, 2015 11:35PM PST

I'm not reading you tested that cable connection with something else. This requires you to do a little self testing.

For more help you call it in and ask them for help and service.
Bob

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Samsung UA46D6400 - Network menu grayed out
Jan 31, 2015 3:27PM PST

I have replaced the cable, connect to the modem instead the router.
The TV has internet connection but the network settings is grayed out.
Probably the network card should be replaced

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Check the connection
Jan 31, 2015 5:50PM PST

Check the connection or not. If I may be of service. I was wiring


Note: This post was edited by a forum moderator to remove ad which is prohibited in the forums on 02/03/2015 at 10:40 AM PT

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Check the connection
Jan 31, 2015 6:05PM PST

Bob you had the same problem? or you tries to solve my problem from your experience
Thanks

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I've had/seen this before.
Jan 31, 2015 11:52PM PST

I can't tell if you tried a laptop or other thing on that cable. If the laptop works then it's time to call for service.
Bob