Samsung forum

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Samsung TX75 Surround Sound Problem

by AnthonyG83 / May 30, 2010 10:10 AM PDT

I was hoping I could get the attention of the Samsung_HD_Tech. He proved to be very helpful with the white dot issue for DLP TVs.
Last night as I watching TV with my Samsung TX75 Surround Sound we noticed a burnt smell. As we looking around trying to discover what it was, I saw a flame come out of the back of my surround sound.
After doing a search, I see that other people's surround sound has also caught on fire. I know the product is out of warranty. Does Samsung have any kind of recall or help with this?

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Samsung_HD_Tech-TX75 Caught On Fire
by AnthonyG83 / June 2, 2010 12:18 PM PDT

Just trying to bump this to the top.

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Samsung TX75 Surround Sound Problem
by Samsung_HD_Tech Samsung staff / June 7, 2010 1:32 AM PDT

AnthonyG83,

My apologies for the delay in getting back to you. We do not have a recall on the TX75 nor has such occurrence happened in our testing. There is a possibility that something might have caused this unit to overheat but the TX75 is equipped with a protection device that shuts down the power supply if it gets overheated. Did you see the word ?PROTECT? on the front of the unit at any point?

We would like to reach out to you directly to investigate further as the safety of our customers is very important to us.

If you have already contacted our service department, please provide me with your record number and we will contact you asap. Otherwise, please send me your contact info via email. (FYI ? For your own protection, we do not recommend you posting your personal information on this forum)

The email where we can be reached is SamsungCares@gmail.com

--HDTech

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Samsung Working to Make It Right
by AnthonyG83 / June 9, 2010 9:22 AM PDT

Samsung has been very diligent in working to make this issue right. Thanks to cnet forums and Samsung_HD_Tech

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