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Question

Samsung TV with Sony Blu Ray player

by Dec 11, 2012 3:27PM PST

Hi,
I have a 2 year old Samsung TV and just bought a Sony S390 blu ray player. When I turn on the Blu ray player, it displays the welcome screen on my TV, then attempts to go to the menu and signal is lost. I hooked it up to my Vizio TV using the same HDMI cable and works fine. I'm not sure if this is an issue with the player or the TV. The player seems to still be on and TV not registering signal.

HELP!

Discussion is locked

6 Posts
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Answer
Which TV is this?
by Former Forum moderator Dec 11, 2012 11:59PM PST

I have seen this on some 720p HDTVs but the fix is to reset the Sony and then go through the setup. Can upset those that want to move such around the sets but if the Samsung is not 1080p you may have to do this.
Bob

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re
by lkaemingk Dec 12, 2012 12:25AM PST

Bob,
My tv is 1080p.

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And what model?
by r. proffitt Former Forum moderator Dec 12, 2012 12:49AM PST

Good to read it's 1080p but for those to look into this, the model numbers as well as the firmware version (details) are best.
Bob

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Model
by lkaemingk Dec 12, 2012 12:53PM PST

SQ01. Is that right? If not how do I tell?

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I tried to use that as a clue.
by r. proffitt Former Forum moderator Dec 13, 2012 1:01AM PST
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Re: Model
by Samsung_HD_Tech Samsung staff Dec 13, 2012 1:22AM PST

Hi lkaemingk,

With only a general idea it's a Samsung TV, I can suggest this:

Menu > Support > Contact Samsung

There might be a slight variation on the words used here, but you'll get to a screen that way that can tell you the model. It'll be something like UN46ES7000, PN60A600, or similar pattern: two letters, two numbers, one or two letters, three or four numbers, and sometimes trailing letters of one to five.

HD Tech

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