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Question

Samsung TV unresponsive to remote

My Samsung Smart LED TV (UE40ES6410) has developed an unusual problem recently. Sometime after turning the set on (normally a few minutes, sometimes less, sometimes more), the TV becomes unresponsive to the remote. The red light on the set flashes, so a signal is being received, but the TV does not respond to any buttons pressed including the power button. The only way to fix it (temporarily) is by turning the power off at the socket, then on again, but then it happens again.

I have tried replacing batteries, resetting the TV to factory defaults, but nothing has worked. Is this likely to be the remote or the TV? Any help would be appreciated.

Model code: UE40ES6710UXXU
Version: 04

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Clarification Request
Have you found a solution?

In reply to: Samsung TV unresponsive to remote

Hi,
I have what seems to be the exact same problem with the same TV set (UE46ES6710), and it seems to get worst day after day….

Have you found a solution?
--
vetetix

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Clarification Request
Power

In reply to: Samsung TV unresponsive to remote

It only happens for me when I’m powering up the TV that’s with Hdd Samsung free view box remote and original remote all other functions work on both remotes just the turning on is the problem!!!!

All Answers

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Answer
All the techs I know

In reply to: Samsung TV unresponsive to remote

Try the remote first. It's a fraction of the cost of servicing the main unit. Did you try your smart phone with a remote control app?

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Answer
try a universal remote

In reply to: Samsung TV unresponsive to remote

something similar happened to me with the original remote on my tv. It was finally solved by getting a universal remote.

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Answer
still no luck

In reply to: Samsung TV unresponsive to remote

Thanks for the suggestion guys. I do happen to have a Samsung surround sound with remote which can double as a TV remote, but the problem persists.

Interestingly, the problem only seems to occur when watching regular TV channels but not, for example, when watching a video file from a USB stick.

By the way, I have updated the firmware to the most recent version (2.005)

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Any Joy?

In reply to: still no luck

Hi,

I have the same issue, and wondered if you had any joy with this?

Mine is very intermittent and can happen once a week, or the other day, happened twice in like an hour! Sad

I've contacted Samsung as the TV is still under warranty, but they want to take the TV away and monitor it as the issue is intermittent. I can't really live (or should I say the kids) without a TV!

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Same issue

In reply to: Any Joy?

I have same issue with my Samsung
Unplugging for a few minutes sometimes resolves but I see way too many of these issues pop up on forums for Samsung not to address this.
They have been no help to me
My set is 2 years old 55" smart tv

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Samsung no help?

In reply to: Same issue

If Samsung does not offer repair on a 2 year set, here in my state you report them to the California B.E.A.R. Sometimes folk want free out of warranty repair but didn't write that.

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Answer
Fix by replacing the wifi module/power button/ir receiver

In reply to: Samsung TV unresponsive to remote

Hi, seems like this may be dredging up an old post, but for those other than the OP who are having this issue, my fix was replacing the WIFI module in the TV.

Typically it comes attached with the power button and IR sensor (located lower left corner from the back). I've noticed that sometimes the TV is responsive when network connection was severed (both wired and wireless) and when TV is no longer trying to connect. It seems like when the WIFI module is not working, the TV seems to go into infinite wait for the freaking network to response. Not the greatest OS design by Samsung's dev, and in fact, renders the TV useless just because one unimportant TV component failed (yes, network connection is not that important when you're primarily using it for air channels or cable service).

The integrated module is typically 10 dollars on eBay or other parts store. Purchase one (make sure to buy one that has all three integrated: WIFI, power button, and IR sensor) and open the back of the TV (using Philips screwdriver), and at the lower left, you should be able to easily remove two wire connectors and pull out after removing one silver screw and squeezing the two clips. Replace it with your new part and after putting all back together, reset the TV to factory default.

Of course, this is may not completely be your problem, but worth a shot if you have a similar symptoms as I did.

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Fixed

In reply to: Fix by replacing the wifi module/power button/ir receiver

You sir are a genius ! £15 Wi-fi module from eBay - unresponsive remote problem sorted! Thank you very much

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Failing sensor signal

In reply to: Fixed

My Samsung 5500 series is also not responding to my remote, after basic trouble shooting. The signal light stays on flickering and does not respond to my remote, except waving my remote towards tv causes it to switch back and forth from channel to giude page. If I completely cover remote signal the signal on tv goes away. Samsung states may be a tv signal light problem . Does anyone have an idea?

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Failing sensor signal

In reply to: Failing sensor signal

Hi, I’m having the same problem. Tv was fine then yesterday the sensor on the tv started flashing, it’s still doing it now. I’ve tried a few things but it’s not worked. Did you manage to fix it? If so how please. Thank you

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unplug it

In reply to: Failing sensor signal

leave it that way for about 10-15 minutes. Does it still do it after powering up again?

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Samsung TV unresponsive to remote

In reply to: Fixed

Hi.
I have the same problem...
I am not sure witch part on the back that shall be replaced. Is it possible for you to send a Picture of the back? Is it the module that have the on/of button?
Do you have an serial number for the new module an wher did you buy it?

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Answer
Samsung smart remote not working

In reply to: Samsung TV unresponsive to remote

Had problem with my smart remote. Tried pairing and new batteries without success. Then turned off power to all devices around tv. With only the TV on, I got the remote to pair with TV and then the remote started working normal.

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Answer
Same problem with the Samsung 4KUHD

In reply to: Samsung TV unresponsive to remote

I have the Samsung smart tv nu7100. I just got it yesterday and it was working perfect. Woke up this morning and it would not turn on. When I used the remote or pressed the power button the light on the tv would flash but not turn on. So I I unplugged and replugged it. That worked however I turned it off again and turned it on again using the remote, it worked fine but then froze. Wouldn’t work with the remote or the app but once again the light on the tv would register. But could use the volume and power button on the tv.

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In your case take it back

In reply to: Same problem with the Samsung 4KUHD

And exchange it. Here we have a week or two before we have to let Samsung's own service fix it.

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If you have a Universal Remote...

In reply to: Same problem with the Samsung 4KUHD

....you could train it to the TV and see if that works it. Then you'd know if TV or Remote.

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