Question

Samsung TV Picture Size

I raised this problem 2 days ago but it righted itself so I did not follow it up. However, the problem has reappeared so I have started a new Thread.

My Samsung TV (UE32D6530) has black borders at top and bottom of the screen and the image is too wide. The Picture Size is set at 16:9.
The only way I can get a true image is by switching to 4:3.

The above occurs when using the built-in Freeview but there is no problem when using a separate Freesat Set Top Box.

I would be grateful for advice,

Ray

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Comments
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Answer
Picture size..

16:9 is the proper aspect ratio for your TV to show a full acreen with no black bars. If your unit is set on 16:9, then the picture size is being controlled by the device that shows the picture at the wrong size. You should either call support for this device or go into the menu of the device and set the picture size there.

Hope this helps.

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Advice not Taken up

I Have already advised this measure to this writer DAYS ago

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Advice not taken up

Shaun,

Yes, I saw your post. Thought I would reiterate that the problem is not the TV.

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I did not understand

Mr Shaun Warburton advised "Go to the box settings and change". But I had stated in my question that Freeview was built-in the TV and the picture was set to 16:9,

The advice was not taken up because:-
1. I was confused.
2. As I said in my reply, the fault had corrected itself.

techno-q's advice was similar but, as I said earlier, there is no device; Freeview is built-in.

The reason I started a new thread because I thought it was a new problem.

Anyway, the problem has once again righted itself and has been ok for 15 hours.
I wonder if it could have been caused by the Transmitter. I know preparatory work is being done at times for digital.

Sorry if I have not followed the rules. I am grateful for the help I have received.

Ray

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Picture size

Ray,

Apologies. I didn't realize the Freeview was built in. It could very well be the broadcast itself. Good to hear it righted itself again. Hope it stays right for you this time.
TQ

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I'm Sorry Too

Sorry Myself, Ray. We are just trying to help you, and I am glad you have sorted out your problem.

But please don't feel that you are not obeying any Rules. Because there ain't any. We just want to help if you will let us, and please get in touch with the site again if you have any other concerns about your TV.

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TQ and Shaun

Thanks for your replies. I'm very grateful.

This is the best site I have found for quick responses and helpful info.

TV is working ok now.

Thanks, Ray

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Answer
Good clues but let's clear something up.

"Freeview" the app is maintained by it's author and from what I can tell it's not Samsung. If you find a bug with it you find yourself in the usual twilight zone of the TV maker and the app's author.

For now I suggest you learn about this and find the author for support. And if the apps are buggy, find alternatives such as the external freeview box.
Bob

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