TVs & Home Theaters forum


Samsung TV "Mode not supported" on HDMI

i have a samsung television and when i try to plug my dell laptop into the tv it comes up "mode not supported" and tells me to change the resolution of my external device. it worked perfectly fine last week and i have gone through every resolution on my laptop i’ve reset my laptop and even tried turning the tv off and on again, any suggestions on how to fix this problem would be greatly appriciated so i am able to watch christmas movies on my TV again Happy

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Clarification Request
This usually happens on 4K and 720p sets.

In reply to: Samsung TV "Mode not supported" on HDMI

But I see no models as well as other details.

Try the laptop on another TV too.

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In reply to: This usually happens on 4K and 720p sets.

Yes, it works on my other TV which is Panasonic but i would like to get this problem fixed as soon as possible as it the main tv and christmas is fast approaching. If you could get back to me with appropriate suggestions on how to fix my issue that would be much appriciated thanks

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I wasn't clear.

In reply to: Reply

Without all the model numbers I can't look into it.

So I'm left with call the maker and ask for the fix. Be aware that on many models it will never work due to HDMI issues which are BURNT INTO THE HDMI CHIPS. The makers can't change the code in the HDMI chips so these are never fixed. It's a shame really.

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In reply to: I wasn't clear.

It’s a 720p model i think but the HDMI cord works in my other TV, it tells me to change the resolution which i have done multiple times and i’ve tried restarting it and swapping the lead into HDMI 1 and HDMI2

All Answers

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Roll Back Graphics Driver

In reply to: Samsung TV "Mode not supported" on HDMI

What fixed it for me using windows 10, I reverted the graphics driver back to previous release. the current graphics driver was from July 2017, and I went into display settings --> advanced (or in windows 10 scroll to bottom click display adapter settings), under adapter type click properties, go to driver, and ROLL BACK DRIVER, it may take a few mins.

My previous version from March 2017 worked like a charm, I can use the TV again as a projector. I had tried changing resolution, tried restarting, changing all these specs but this is what ended up working.


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