Question

Samsung TV freezing Randomly

I have a 2012 UN60ES8000FXZA with a 2013 Evolution kit SEK-1000/ZA. I also have the Samsung 3D Bluray/surround system HT-E6730W/ZA connected to it. About a year ago, the TV started freezing randomly. When it freezes, the only option is to turn off the TV (takes 1 to 2 minutes to power down) or unplug and plug it back in. Sometimes when I power it down, it comes back on by itself.

Here's what it does:
-Scrolling through the menu, it freezes
-Starting a movie in Netflix, it freezes while buffering (I can actually hear the movie starting, but the "buffering" screen is froze)
-In Amazon it freezes when scrolling through menus
-Turning up the volume from the TV remote, the "receiver" volume screen at the bottom doesn't go away

-Software is up to date
-I've tried re-seating the evolution kit, thinking that might be the problem. No Change
-Connectivity is primary wireless, although I have tried hard wired, still no change

This has become increasingly annoying. There is not pattern at all, everything is so random I don't even know where to begin. Unfortunately all warranties are expired, so I'm trying to find a solution before I call Samsung support

I am completely stumped and would appreciate any suggestions

Thanks

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Comments
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Answer
It was so easy when TV's had tubes

You just slapped them a few times to get all the electrons lined back up. Wink

As for your TV, suspect heat problem. Time for a cleaning?

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Answer
There's little user serviceable but

I always try the canned air on the vents to get the dust out. Once in a while you'll find a setup in some box and you pull it out of the box. On one set we got a few more years by pointing a fan at the back. Not a perfect solution but cheap.

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Answer
Re: Freezing

I'm sorry to hear this.
Please refer to our website here to make sure that the unit has the latest version of firmware: http://www.samsung.com/us/support/owners/product/UN60ES8000FXZA

If the unit is completely up to date, make sure that the unit has plenty of ventilation around the sides and the back of the unit.

If it continues you can also try to reset the television: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=427141&modelname=UN55ES8000F&modelcode=UN55ES8000FXZA

If it continues after performing all the steps above the unit may require service. Here’s the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech

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