First off, I appreciate your helping on this forum and I am not at all upset at your need to keep some kind of order on this board but there might be some confusion regarding my posting....
I feel that I did not raise the same issues in different threads but that I am raising here a separate new issue and thus a separate new thread.
I raised 3 issues in the previous thread, ie, the sound problem, the login issue, and the overheating.... This thread is about a 4th issue, the set freezing and locking. It is an issue I just discovered so had not raised in the my first thread. I thought it proper to raise it as a separate thread and I am sorry if this is the wrong protocol.
I only mentioned the sound issue here in passing and not in my original post here. It was in response to another posters rasing the question here about returning my set.... The bad sound issue was the numbered 1 in the previous thread. I think you said could not suggest anything other than improving ventilation. I am not sure about protocol of detailing the sound issue in this thread, however, I did respond to you that it was not a ventilation issue and I put in a Samsung service request after your response and a Samsung tech is coming tomorrow to check it. I have documented the buzzing sound, which I now see I can attenuate by pushing hard on the plastic back. It is not loose, only bowed out slightly, enough to vibrate, and not flat against what ever is behind it.
I really like the picture and want to determine if this one is a lemon, which I can deal with, or if there is something more systemic in this model that others are also having problems with. Also, I am sorry that I didnt make it clear but it is a new set....delivered april 29, so 6 days old and within Best Buys 15 day return period.
Again, I am not in the least upset. I understand your need to keep the board clear and organized...
I really appreciate your trying to help with all of this and I am awaiting your response on the previous thread to my last post re the problem with the failure of the samsung smart app to find my account when logging in.
cheers and thank you again for your work