Samsung forum

Question

Samsung TV (f series 2013) suddenly freezes

by echenberg / May 5, 2013 8:40 AM PDT

Few days old 65f6400 Samsung TV will freeze watching Netflix and HBO-go . This varies between 10 minutes to an hour of watching but it always happens. None of the remotes buttons are responsive except for menu. However there is nothing I can do there to get it working again. (network setting are greyed out)

I have to power cycle the TV, turn off and on. Then reset network connection.....Then watching those apps it will freeze again.

Router connection is line of sight and very strong. Netflix on Blue ray dvd via same connection does not have similar problem.... Problem is the TV.

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All Answers

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Answer
While you can call it in.
by R. Proffitt Forum moderator / May 5, 2013 8:45 AM PDT

My vote is unpopular and that is to take it back. If you do call it in they will likely have you update the firmware and more but at a few days, why?
Bob

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want to know if i am alone in this....
by echenberg / May 5, 2013 1:29 PM PDT

agree....a couple of other problems that I already listed, esp sound issue....really vibration and buzzing because of the loose plastic panel in the back when certain low frequencies are played....

wanting to know if others had the same problem with these sets and let others who might have the same problem know...

It is a shame because I love the samsung smart apps when they work and I love the picture...

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Not directly.
by R. Proffitt Forum moderator / May 5, 2013 1:42 PM PDT

But it sounds like a non-typical issue. I rarely see loose parts so that makes it easier that your set was not in prime or new condition but it's anyone's guess why the panel was loose.

I don't want to upset you but why the new post? I thought it was an entirely different issue than what you noted at http://forums.cnet.com/7723-13973_102-592063/samsung-2013-tv-65f6400-vibrating-buzz-at-certain-freq/?messageId=5453495#message5453495 and didn't catch that you had created a new post.

Duplicating your post can cause conflicting responses and upset folk needlessly.
Bob

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sorry for any confusion,
by echenberg / May 5, 2013 5:00 PM PDT
In reply to: Not directly.

Hi...

First off, I appreciate your helping on this forum and I am not at all upset at your need to keep some kind of order on this board but there might be some confusion regarding my posting....

I feel that I did not raise the same issues in different threads but that I am raising here a separate new issue and thus a separate new thread.

I raised 3 issues in the previous thread, ie, the sound problem, the login issue, and the overheating.... This thread is about a 4th issue, the set freezing and locking. It is an issue I just discovered so had not raised in the my first thread. I thought it proper to raise it as a separate thread and I am sorry if this is the wrong protocol.

I only mentioned the sound issue here in passing and not in my original post here. It was in response to another posters rasing the question here about returning my set.... The bad sound issue was the numbered 1 in the previous thread. I think you said could not suggest anything other than improving ventilation. I am not sure about protocol of detailing the sound issue in this thread, however, I did respond to you that it was not a ventilation issue and I put in a Samsung service request after your response and a Samsung tech is coming tomorrow to check it. I have documented the buzzing sound, which I now see I can attenuate by pushing hard on the plastic back. It is not loose, only bowed out slightly, enough to vibrate, and not flat against what ever is behind it.

I really like the picture and want to determine if this one is a lemon, which I can deal with, or if there is something more systemic in this model that others are also having problems with. Also, I am sorry that I didnt make it clear but it is a new set....delivered april 29, so 6 days old and within Best Buys 15 day return period.

Again, I am not in the least upset. I understand your need to keep the board clear and organized...

I really appreciate your trying to help with all of this and I am awaiting your response on the previous thread to my last post re the problem with the failure of the samsung smart app to find my account when logging in.


cheers and thank you again for your work

dean

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Re: Clarification please
by Samsung_HD_Tech Samsung staff / May 6, 2013 3:12 AM PDT

Hi Dean,

I'm a bit confused now myself. In your other thread, you mentioned a 7000 series model, but over here it's the same 6000 series. Whichever the case is, power cycling is never a good sign, as I'm sure Bob has said. Sometimes a factory reset can fix it, but generally, it'll need servicing. As this TV is relatively new, you can feel free to investigate the policy options from the retailer, but if you'd rather have a repair, here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech

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returning set
by echenberg / May 6, 2013 1:04 PM PDT

Samsung tech came today. Reccomended replacement of board...so returned set to best buy and will try to upgrade to the 65f7100

thanks to all for your help...

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