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Rant

Samsung TV Disconnects from Internet When Turned-Off

May 16, 2017 10:03PM PDT

My new Samsung 4K TV (UN50KU6300) in my bedroom disconnects from the internet whenever the TV is turned off for even a short period of time. When the TV is initially turned on, there is no internet connection even though the router is close by and the wifi signal strength is very strong. I have to re-input my security code each time (or connect using WPS) and the internet then immediately reconnects. As long as the TV is turned on, the connection is fine and there are no disconnection problems. However, when the TV is turned off the internet disconnects.

I have been troubleshooting for months and tried nearly every possible fix that I can find (e.g. change settings, use manual or modified IP settings, manually add new or existing network, unplug, factory reset, software updates, use reserved DHCP, try unsecured guest network, etc, etc. etc.), but the problem continues. I even exchanged the TV in hopes that there was something defective with my first unit, but the new TV is doing the exact same thing. I called Samsung support one time and the agent was worthless.

The only troubleshooting I have not yet tried is a different router. But why? I have had three other Samsung TVs connected to my same routers without any internet disconnection problem. I never had this problem with my prior bedroom TV which was another Samsung HD TV in the same spot as my new one. I also have had two different Samsung TVs in my den, the newest being a recently purchased 4K model (UN65KS8000), all of which have never had any disconnection problem. Only my new bedroom unit has this problem.

It seems to me that the TV for some reason is not saving my login security code when turned off, but that’s just my best guess. I really am stumped and can’t believe this problem cannot be resolved. I have read other reviewers complaining about the exact same problem, but most reviews for this set make no mention of this kind of problem.

Discussion is locked

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Try this
May 16, 2017 10:18PM PDT

Turn on TV, make the connection. Open the router internal program. Find the MAC address of the TV and give it a static IP address. You may also need to go into security settings and set it to always allow that MAC to connect automatically.

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Thanks
May 16, 2017 11:32PM PDT

I am pretty sure I tried that once and I was really encouraged by that possible fix, but it didn't work. I am going to try it again to make sure I did everything you mentioned and that I did it correct.

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Samsungs usually arrive in Shop or Demo mode.
May 17, 2017 8:50AM PDT

Which resets settings on a schedule so look for home mode and hope that's it.

Next up is to be sure the TV firmware is current. I know it's annoying that I will never tell you how since if I get it wrong, no TV! I always defer to Samsung on how to do this.

After that you have a warranty issue. If they can't fix it you have a defective product and return it as such.