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Question

Samsung TV connects to wireless router but not internet

by Donnaaus / April 1, 2016 8:50 AM PDT

My tv used to connect to the internet via our wireless router but stopped working. It eorks when hard wired but not remotely. All other devices in house also work so its not my router. The tv is the problem.

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All Answers

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Answer
It's a common issue.
by R. Proffitt Forum moderator / April 1, 2016 9:50 AM PDT

If changing the DNS to 8.8.8.8 or 4.2.2.1 doesn't clear it up, make it a warranty issue.

Samsung's implementation can see wired work and wifi fail. You can debate it all you want but if they determine a router setting fixes it, they do charge for that. It's not a PC, smart phone or like your other devices and that really upsets folk.

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Answer
Re: Network
by Samsung_HD_Tech Samsung staff / April 15, 2016 9:40 AM PDT

I agree, make sure that you try manually changing the DNS Server. Should this not work you can also try making sure that ports 182-192 are open on the router. To find out exactly how to do this, you would need to reach out to the router manufacturer.

Regards,
HD Tech

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