HolidayBuyer's Guide

Samsung forum


Samsung TV connects to wireless router but not internet

by Donnaaus / April 1, 2016 8:50 AM PDT

My tv used to connect to the internet via our wireless router but stopped working. It eorks when hard wired but not remotely. All other devices in house also work so its not my router. The tv is the problem.

Discussion is locked
You are posting a reply to: Samsung TV connects to wireless router but not internet
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung TV connects to wireless router but not internet
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
It's a common issue.
by R. Proffitt Forum moderator / April 1, 2016 9:50 AM PDT

If changing the DNS to or doesn't clear it up, make it a warranty issue.

Samsung's implementation can see wired work and wifi fail. You can debate it all you want but if they determine a router setting fixes it, they do charge for that. It's not a PC, smart phone or like your other devices and that really upsets folk.

Collapse -
Re: Network
by Samsung_HD_Tech Samsung staff / April 15, 2016 9:40 AM PDT

I agree, make sure that you try manually changing the DNS Server. Should this not work you can also try making sure that ports 182-192 are open on the router. To find out exactly how to do this, you would need to reach out to the router manufacturer.

HD Tech

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.