Samsung forum

Question

Samsung tv can't turn on or adjust volume

Our Samsung tv model # un55eh6000fxza will not turn on or I cans adjust volume without taking the remote all the way up to bye tv and hold it tight at sensor. It just started. Couple of days she suddenly. Dies anyone have any suggestion why if is going this?

Thank you
Suzanne

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Clarification Request
(NT) did you put new batteries into the remote?

In reply to: Samsung tv can't turn on or adjust volume

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Yes new batteries are in remote

In reply to: did you put new batteries into the remote?

Yes I did put new batteries in the remote.

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The cheap thing would be another remote.

In reply to: Yes new batteries are in remote

I'd try that before getting repair estimates.

Be sure the TV's firmware is current (I can't check since that model wasn't located here on samsung.com)

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Dont think it is the remote

In reply to: The cheap thing would be another remote.

I don't think it is the remote because we use the cable remote and the remote that goes to the TV and it is the same. They work but we have to walk all the way up to the TV and point it right at the sensor (within inches of it) to get the TV to turn on or off or change volume. The channels work for a distance and so do things like the guide or menu. It is just turning on and off and volume. It is very annoying!!!

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Then it's the sensor or main board.

In reply to: Dont think it is the remote

I see the Samsung rep has what's next.

All Answers

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Answer
Re: Sounds like the Sensor.

In reply to: Samsung tv can't turn on or adjust volume

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