Samsung forum

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Samsung TV

by upankhamen / February 24, 2011 11:30 PM PST

Just called Samsung to see about having my TV fixed. They have acknowledged a problem with a number of TVs which is well documented on this forum. Mine has the same issue. It clicks and cycles repeatedly before turning on. It's clearly the capacitor issue others have raised. Anyway, so I called reported the problem and was told that my model was 'ONE MONTH' out of the date range to have it fixed. It's a documented and acknowledged problem by Samsung. They need to own up to it for all the TVs that they know have it. I know they are relying on people to be lazy about it. I wouldn't be so upset if it wasn't so well documented. I really like this TV and would have recommended Samsung products to everyone...until now. This policy is appaling given that they know about the problem and are treating it as though my television is different from all the others with the same issue. UGH! Not buying Samsung again.

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Beware one thing.
by R. Proffitt Forum moderator / February 24, 2011 11:35 PM PST
In reply to: Samsung TV

So far there are some million Dells with this issue, and no maker has been spared from the BAD CAPS plague. Today I'm finding BAD CAPS in places you wouldn't have suspected such as starter circuits on motors, embedded motor control boards, and more.

The plague must be costing us billions by now.

Bob

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Samsung TV
by Samsung_HD_Tech Samsung staff / February 25, 2011 9:07 AM PST
In reply to: Samsung TV

upankhamen,

I'd like to see if I could have this case reviewed by one of the service managers. Did you happen to get a transaction number from your last call to the Samsung customer service center?

--HDTech

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