Samsung forum

General discussion

Samsung TV

by upankhamen / February 24, 2011 11:30 PM PST

Just called Samsung to see about having my TV fixed. They have acknowledged a problem with a number of TVs which is well documented on this forum. Mine has the same issue. It clicks and cycles repeatedly before turning on. It's clearly the capacitor issue others have raised. Anyway, so I called reported the problem and was told that my model was 'ONE MONTH' out of the date range to have it fixed. It's a documented and acknowledged problem by Samsung. They need to own up to it for all the TVs that they know have it. I know they are relying on people to be lazy about it. I wouldn't be so upset if it wasn't so well documented. I really like this TV and would have recommended Samsung products to everyone...until now. This policy is appaling given that they know about the problem and are treating it as though my television is different from all the others with the same issue. UGH! Not buying Samsung again.

Discussion is locked
You are posting a reply to: Samsung TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Beware one thing.
by R. Proffitt Forum moderator / February 24, 2011 11:35 PM PST
In reply to: Samsung TV

So far there are some million Dells with this issue, and no maker has been spared from the BAD CAPS plague. Today I'm finding BAD CAPS in places you wouldn't have suspected such as starter circuits on motors, embedded motor control boards, and more.

The plague must be costing us billions by now.


Collapse -
Samsung TV
by Samsung_HD_Tech Samsung staff / February 25, 2011 9:07 AM PST
In reply to: Samsung TV


I'd like to see if I could have this case reviewed by one of the service managers. Did you happen to get a transaction number from your last call to the Samsung customer service center?


Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.