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Question

Samsung Terms & Conditions Won't Load

Feb 18, 2016 11:31AM PST

I have a Samsung UN65JU7100 series TV, located in Florida. Trying to set up the smart hub and while the TV goes through steps 1 and 2 (searching for network and connecting to the internet) with no problems, when it gets to step 3 (downloading the terms & conditions) the TV gets hung up and goes no further. Last night I left it on all night and in the morning it was still cycling and could not get passed step #3. Any ideas would be appreciated.

Discussion is locked

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Answer
Call this failure in.
Feb 18, 2016 11:36AM PST

They should walk you through firmware updates, settings and resets. If that fails, they should arrange for service.

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Answer
Re: Terms & Conditions
Feb 18, 2016 1:41PM PST

Can you please try changing the DNS server manually to 8.8.8.8 or 4.2.2.1?

Regards,
HD Tech