Supply the Transaction numbers, and if there is a service issue, you might want to try the Service Issues link at the top.
Sorry, no I can't directly help you but hope you can add these details before the Ambassador checks in.
How long and how many people does it take to send out a new charging cable / data cable for a Note 10.1?
Currently we're at 5 days, 8 people, 3 emails and counting. With no resolution in sight. I'm starting to get sick to death of samsung.