Samsung forum

Rant

Samsung support is the worst

by Grahamcrackers1 / August 3, 2012 2:54 AM PDT

I have never experienced such terrible customer support. I have been a lontime supporter and have always had good things to say about products.
Recently , my laptop failed on me. It was the first samsung product do so on me. My laptop is the rf711-s02 still under warranty. This is where things go worse. After sending in my request ihad tried calling numerous times to the center I was supposed to carry in my laptop to. Not once did they answer the phone.

I decided to just go anyway and when iget there the door is closed with a sign and small phone outside to call the samsung extention. I call about six times and knock on the door but no answer. The place has not closed yet (said 6pm) and lights were on.

I wait another 15 minutes hoping maybe they were out for an errand or cigarette but then all of a sudden someone lurches out of the office with no excuse or apology. He takesme laptop saying it will take 3 days.

Now its Friday and i havecheck the track service features and none have been updated. I have tried calling and again they never answer the phone.

This is the new jersey office located in moonachie, nj.

This experience is one of the worst customer service experiences i have ever faced. I have no clue if and when ill get my laptop back.

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Re: Samsung support, a poor experience
by Samsung_HD_Tech Samsung staff / August 3, 2012 4:14 AM PDT

Hi Grahamcrackers1,

I apologize for the poor experience you've had with this Authorized Service Center. If you'd like for us to follow up on this issue, please post the transaction number here from the service arrangement you had. We'll investigate your situation. Again, I'm very sorry that you had such a poor experience.

HD Tech

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Thank you
by Grahamcrackers1 / August 3, 2012 4:28 AM PDT

Thank you much!
my online service request number is 4115678397.

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