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Rant

Samsung stole my phone

Apr 30, 2018 2:51PM PDT

Samsung stole my phone

My wife had a problem with a Samsung Galaxy 8 she bought from a reseller, display that it was a leased phone when it was not. Samsung issued a RMA saying the phone was still under their warranty. When they recieved the phone, they said they would not repair it. They refuse to return the phone or issue a refund on it. My wife has had multiple conversations with Samsung including supervisors. They keep changing their story, including hanging up on her. In effect, they have stolen my wifes phone.



This has to be the worst customer service we have ever encountered. I would warn anyone having warranty service with Samsung, to expect the worst.

Discussion is locked

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why will you not release this thread?
May 1, 2018 7:20PM PDT

Evidently complaints about Samsung's poor customer service can not be aired in public.

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I have to ask what you mean by this.
May 2, 2018 9:16AM PDT

The thread is here for all to read and reply. Who is this "you" above? What do you mean by release?

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My mistake
May 2, 2018 10:31AM PDT

The thread was not bolded like the rest of the threads. I assumed it was not released. My mistake.

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Threads in bold usually mean new content or replies.
May 2, 2018 10:34AM PDT

The CNET forum software is hit or miss as to new replies. It's an old issue that lives on.
All I can do is apologize for the bold/unread status issue here.