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Question

Samsung Soundbar Soundshare problematic

Feb 28, 2016 9:04AM PST

I have a problem with my recently purchased Samsung Soundbar HW J550. When connected to my TV (Samsung 6500) using the optical cable it works just fine. But when connected using Soundshare the sound skips every 10-12 seconds.

Discussion is locked

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Answer
Always call this in.
Feb 28, 2016 9:12AM PST

Hopefully they will work on it by checking firmware and settings all around. If it doesn't clear up then you have a defective model or design and need to return it.

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PS. More about PCM.
Feb 28, 2016 9:46AM PST

If the source is HDMI be sure the source is set to PCM or Stereo too.

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Answer
Re: Soundshare
Feb 28, 2016 9:38AM PST

Make sure that the firmware on the television is completely up to date.

Also, make sure the audio digital output is set to PCM.

Regards,
HD Tech

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Soundshare
Feb 28, 2016 9:40AM PST

TV firmware up to date and digital output set to PCM

Problem still there.

I connected my smart phone to the bar using bluetooth and works fine. Sound problem is only with Soundshare

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Re: SoundShare
Mar 2, 2016 8:21AM PST

Have you tried a full factory reset of the television?


Regards,
HD Tech

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Soundshare
Mar 2, 2016 10:59AM PST

Yes i have tried that as well. Unfortunately there is still the same problem

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Re: Soundshare
Mar 12, 2016 11:17AM PST

I would like to look into this further. Please shoot us an e-mail to qasupport@sea.samsung.com so that I can research this further for you.

Regards,
HD Tech