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Question

Samsung smsrt tv hangs

Mar 10, 2017 12:29PM PST

Hi.I have a Samsung smart tv. Recently when I switched it on the channel number didn't display neither did the smart hub show up .after running for 2 mins or so the picture froze. I turned of nd switch on again same thing happend.can anyone please suggest me how to fix it. Thanks.

Discussion is locked

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Clarification Request
Always share full model numbers.
Mar 10, 2017 12:33PM PST

There are no user serviceable parts inside so try the usual reset. Unplug all HDMI, USB and power cords, wait over 10 minutes and then try again.

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Samsung tv hangs up
Mar 10, 2017 6:35PM PST

Thanks for the reply.
Model # UA40J5500.
Tried resetting tv with long press info button and other various combinations like mute+power etc but no use.Any other way of resetting?
The tv stopped working after I watched youtube nd pressed exit to goto analoge channels .soon as it started showing the analog channels I put it into stand by mode nd switched off the main switch of socket

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One last try.
Mar 11, 2017 6:31AM PST

Turn off your router to cut the internet connection and try all your resets again. Since there are not user serviceable parts and no other resets, you get repair estimates if OOW (out of warranty.)

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Reset
Mar 11, 2017 6:49AM PST

Can you please let me know the right way to rest .Maybe iam not following the correct method.Thanks.

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Link to manuals.
Mar 11, 2017 7:01AM PST

Read the manual at http://www.samsung.com/my/support/model/UA40J5500AKXXM/ to find how it tells you to reset.

The generic method I noted is to unplug all HDMI then power and wait. Also, since you mentioned Youtube I think we need to cut off it's internet connection just in case it's hanging up there.

I see a recent firmware update of late 2016. Did you update to that from 2016 to now?

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Samsung tv hangs up
Mar 11, 2017 8:48AM PST

Yes I did update automatically. Will try disconnecting everything .let's see what happens.Thanks for the help

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Samsung tv hangs up
Mar 12, 2017 3:13AM PDT

Couldn't reset. Menu and all display logos are gone.. the analog tv channels works for a min or so nd hangs.

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Then it's time
Mar 12, 2017 7:44AM PDT

To get repair estimates. Depending on warranty, location and such I often (better than half the time) give the nod to replace the set since in home estimates are over 100 bucks here.

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Samsung tv hangs up
Mar 10, 2017 6:36PM PST

Thanks for the reply.
Model # UA40J5500.
Tried resetting tv with long press info button and other various combinations like mute+power etc but no use.Any other way of resetting?
The tv stopped working after I watched youtube nd pressed exit to goto analoge channels .soon as it started showing the analog channels I put it into stand by mode nd switched off the main switch of socket