Samsung forum

Question

Samsung SmartHub Updating daily

I've been having an issue with my Samsung Smart TV for the past few weeks, specifically with the smart hub (version 4.568-5.0) application loading, sometimes I just get the loading icon (top right) displaying for a minute or two then smarthub never loads, other times nothing at all happens when pressing the button on the remote; Restarting the TV once or twice allows me to finally start smarthub.

My first thought was maybe a bad update, but the second part of the issue is it's updating overly often, daily, for the last few weeks, and this is just as unusual; additionally the updates are taking about 10min before downloading and notifying the update install has completed.

Is this a current issue others are experiencing? I've tried reinstalling and resetting smart hub, are there any other suggestion troubleshooting options?

Tech details: (TV model code: UN55ES7500) (Smart hub ver. 4.568-5.0) (Space: 533mb/755mb) (TV Software ver.: 001057 - T-ECPAKUC-1057.0, BT - S/I/G)

Discussion is locked
You are posting a reply to: Samsung SmartHub Updating daily
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung SmartHub Updating daily
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Always call those in.

In reply to: Samsung SmartHub Updating daily

Common things they have you do is reset the TV (they'll tell you how) since firmware updates have been known to need a reset after the update. Don't ask me why they don't do this for us.

They'll also have advice about check date/time of the TV as well as possible changing of the DNS setting.

In the USA that's 1800SAMSUNG.

Collapse -
Answer
Re: Smart Hub Updating

In reply to: Samsung SmartHub Updating daily

Please try going to the main smart hub screen, where all the apps are located. Press fast forward, 1, 8, 2, rewind on your Samsung remote. You should get a message come up on the screen. Select okay, and power off the television and power it back on. It may do one more update on your smart hub, after this it should stop updating daily. Let me know if you have any questions.

Hope this Helps,

--HD Tech

Collapse -
Button Combinations & Feature(s) Removal

In reply to: Re: Smart Hub Updating

Hello, HD Tech:

Exactly what are these button combinations doing to the TV? And, why has the Samsung Guide, Channel List, and Scheduling Manager features been taken away from us?

Thanks.

Collapse -
Reply

In reply to: Button Combinations & Feature(s) Removal

By doing the combinations of buttons above, it's a hard reset of the smart hub. This sometimes helps with people who are having theses symptoms, and resolves it completely.

The features that have been removed off of the unit, more than likely are part of the signature services that ended.

Regards,

HD Tech

Collapse -
Thanks, HD Tech

In reply to: Reply

Thank you, HD Tech, for your quick and informative response. By chance, is there a website that lists these hard reset codes? And, regarding the "signature services," I remember Samsung announcing that the On TV Panel and Movies Panel were being removed, but, what I am describing is the Samsung electronic program guide, the guide that appeared when I clicked on my "Guide" button, from my Samsung remote. Since this disappeared, I have also lost my channel lists and my ability to schedule my channel changes, all which I completely enjoyed. These appear to be more basic and "expected" services, from such expensive pieces of equipment and I am surprised they have been removed.

I am hoping to get more information on the removal of these features and/or on the signature services you described. I would greatly appreciate your feedback on these; again, thank you.

Finally, your participation, in these forums, is a wonderful resource for Samsung customers; thank you for being here.

Collapse -
Disable updates

In reply to: Thanks, HD Tech

Is there a way to disable updates altogether? I hate it when I want to use the Smart Hub and my TV tells me it's updating so go watch TV for a while. It's my TV, I should be able to use it when I want. As for the Schedule Manager, that's still working on my TV, but the idea of losing it is horrifying. It's not a "service", it's a function of the TV. The main reason I bought the TV was to get that function. They can't just take away a function from a device after you've bought it. That would be like Ford breaking into your house and yanking the radio out of your car. Aside from taking it off the network, is there any way to disable updates?

Samsung UN32EH5300

Collapse -
Agree, rperlberg!

In reply to: Disable updates

rperlberg:

If you go into your TV's menu system and look under Smart Hub, there is an option for automatic updates or automatic updating, specific to the Smart Hub. You should be able to switch that to OFF. Now, I will say that while I have always kept this setting OFF, I have noticed that apps will, sometimes, update themselves, even with this set to OFF. Sad

Regarding your Ford comment, I could not agree more with you. Unfortunately, Samsung has done this, by removing the Guide feature/function, by removing the Scheduling Manager feature/function, and by removing the Channel List feature/function. Personally, I am appalled by this and cannot believe it has come to this. Since you are still using the Scheduling Manager, I would assume that your source is set to either an over-the-air antenna or to a cable set-top box (STB), which, natively, has a guide. In either of these cases, the Guide, the Scheduling Manager, and the Channel List features/functions still work. Samsung removed these features/functions for customers using cable set-top boxes (STBs) that do NOT have a guide, natively. Apparently, such features/functionality was simply too much for those who paid thousands of dollars for our "Smart" televisions or it was too much for our cable service providers. I would still like to know WHY Samsung did this.

Collapse -
No joy

In reply to: Agree, rperlberg!

Thank you for your response, shamorris, but could you be more specific? I've looked through the entire menu structure and I can't find the function you refer to. The closest thing is "Standby Mode Upgrade" which I already have Off, but the unit still updates when it feels like it.

As for the Scheduling Manager, I think I see what you're talking about. My use of the Scheduling Manager is limited to entering channel numbers and times manually, so it is not dependent on guide data. But I still wouldn't put it past them to just delete the app on a whim.

Collapse -
No Smart hub in menu

In reply to: Agree, rperlberg!

At least on my model going to settings does not have a smarthub option (The logical place would be "System" but it's not there). The only place in the menu it shows is under Support, but even clicking that only opens the smarthub... and does nothing else. (Great "support" there)

Collapse -
They removed what?

In reply to: Reply

They removed the Samsung Guide, the thing that helps you with TV issues, because it's part of the signature services that ended? Sooooooooooo Samsung doesn't want their customers to be able to read how to operate their TV after they buy it? That's a good way to get repeat business. NOT!!!!!!

Collapse -
Actually it was in the news. Links about it follow.

In reply to: They removed what?

Collapse -
In the News. Rovi lost a court case and

In reply to: Button Combinations & Feature(s) Removal

Collapse -
Samsung's problem to solve for THEIR customers??

In reply to: In the News. Rovi lost a court case and

This is a very old post to reply to, but I came back to this page because the comments were so spot-on. I have a 2014 (really 2013) PN60F8500 which I love BUT I also feel like Samsung came into my car (to use your Ford analogy) and ripped out the radio, and maybe the A/C too on a hot day!

So, the fact that Rovi loses a court case is supposed to make it MY problem and not Samsung's? Meaning Samsung should have to provide some sort of compensation to their customers for the loss of features (not "services") that we paid for!! Or perhaps find some sort of replacement "services" for the ones lost?

Collapse -
I wish you would have top posted this.

In reply to: Samsung's problem to solve for THEIR customers??

I like your car analogy but yes, the US Patent system is broken. Since Samsung didn't write the code or hold the patents, you see what happened.

Collapse -
That didn't do anything for me.

In reply to: Re: Smart Hub Updating

This did not do anything for me. After following your sequence on the smarthub main screen nothing happened on my end. I attempted in different menus of the smarthub in case a step was missing, but no luck. :-/

Collapse -
Smarthub reset works!

In reply to: Re: Smart Hub Updating

This combination works for me. Thanks so much!

Collapse -
Answer
This worked for me-we'll see how long

In reply to: Samsung SmartHub Updating daily

I have been having the same constant updating problem with my Samsung TV, like so many others. I was poking around in the settings, trying to figure out how to turn the update feature off completely, since I don't use any of their garbage apps. I noticed that one setting, the date and time, was blank-don't know how that happened but it was. So I entered the current date and time and, at least for the last 2 days, the problem is gone.

BEWARE!!! these two fields, date and time, do not want to hold the data you enter, so I had to do this more than once. It might have something to do with the remote control, another outstanding Samsung piece of junk. Try this and see if it helps you. Ya got nothing to lose.

Collapse -
Giving it a shot

In reply to: This worked for me-we'll see how long

Although this is an older post, it still happens fairly often; not as often as when I made the post, so I've been dealing, but it updates a few times a week still and randomly hangs still at startup. I had my clock set to auto, but switched it to manual tonight and set the date and time, so we'll see if that makes a difference.

Collapse -
Worked for me

In reply to: Giving it a shot

After experiencing the same issue as other posters, I changed "set clock, date and time" to the manual setting, then did just that. I did this several months ago and the worst seems to be over. I also manually changed it recently for daylight saving time.

Although the SmartHub (NOT smart at all!) still updates way too often, the process no longer hangs and goes on forever like before. Sure hope it works for you and anyone else willing to give it a shot.

Collapse -
Answer
re: Smart Hub constantly updating - simple fix worked for me

In reply to: Samsung SmartHub Updating daily

My Samsung TV( Model UN46D6420 / software v1031.0) started doing this a few days ago, after I disconnected and reconnected a network cable, as well as unplugging it for a bit. I think it may have messed with a few settings, so I went in to the menu and checked things again, to see if anything was different.

Under the TV menu Support -> Software Upgrade -> 'Standby Mode Upgrade' was set to 'On' which I don't recall setting as 'On' in the first place.

Changing this to 'Off' removed the constant 'Connecting/Downloading/Installing' prompt cycle when using the SmartHub. I didn't have to change the time manually, though I am glad to hear that that fix works as well.

Hope that helps to fix some people's issues.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.