Common things they have you do is reset the TV (they'll tell you how) since firmware updates have been known to need a reset after the update. Don't ask me why they don't do this for us.
They'll also have advice about check date/time of the TV as well as possible changing of the DNS setting.
In the USA that's 1800SAMSUNG.
I've been having an issue with my Samsung Smart TV for the past few weeks, specifically with the smart hub (version 4.568-5.0) application loading, sometimes I just get the loading icon (top right) displaying for a minute or two then smarthub never loads, other times nothing at all happens when pressing the button on the remote; Restarting the TV once or twice allows me to finally start smarthub.
My first thought was maybe a bad update, but the second part of the issue is it's updating overly often, daily, for the last few weeks, and this is just as unusual; additionally the updates are taking about 10min before downloading and notifying the update install has completed.
Is this a current issue others are experiencing? I've tried reinstalling and resetting smart hub, are there any other suggestion troubleshooting options?
Tech details: (TV model code: UN55ES7500) (Smart hub ver. 4.568-5.0) (Space: 533mb/755mb) (TV Software ver.: 001057 - T-ECPAKUC-1057.0, BT - S/I/G)