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Samsung smart tv wireless problem

by crg823 / July 3, 2013 3:19 AM PDT

Samsung smart tv:

model: UN46EH5300F

I bought it 3 weeks ago and worked perfectly, but after the latest update/maintenance, the internal wireless lan conection doesn't find any device... i already did a factory reset and nothing happened.

If someone knows the problem please help... Thank you

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Sorry no. But
by R. Proffitt Forum moderator / July 3, 2013 3:25 AM PDT

There are issues with some routers, hidden SSIDs and WiFi channels as well as the date and time settings. I know it's asking a lot but maybe it's something that can be dealt with here, if not call it in. If you can exchange the set, why not?

You said you did a reset but did you try changing to wired, click OK and then go back into the menu to select WiFi and see if that woke it up?

And again, be sure you're within 20 feet on the first setup or when in trouble.
Bob

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ok..
by crg823 / July 3, 2013 3:52 AM PDT
In reply to: Sorry no. But

I changed it to wired and work perfectly, but the problem still with the wireless... I dont think its the router because my laptop, cellular and my brother's tv (another brand tv) can connect via wireless without a problem... Before the maintenance, the wireless adapter was working fine.

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And without details.
by R. Proffitt Forum moderator / July 3, 2013 9:24 AM PDT
In reply to: ok..

I can't proceed. I noted that such information about the WiFi channel matters along with distance. At this point call it in and hopefully they'll walk you through it again.
Bob

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wireless issue
by kapken / July 3, 2013 4:30 AM PDT

Last evening while watching netflix got message of problem. logged out and tried wireless, now unable to connect to wireless my laptop connects, so that is not problem. any advice. TV is too large to be lugging anywhere.

thanks

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Re: Samsung smart tv wireless problem
by Samsung_HD_Tech Samsung staff / July 4, 2013 11:54 PM PDT

Hi crg823,

I'm sorry to hear about this. A few questions: which firmware version are you on? (You can check by pressing Menu > Support > Contact Samsung.)

Also, can you see wireless access points at all? You mentioned that you have a Smart Phone. Does it have a hot spot you can turn on? If so, check to see if the TV can see that at all?

HD Tech

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wireless problem
by crg823 / July 6, 2013 3:21 PM PDT

the version its: T-MST10PAUSC-1031.4

And i cant see any access point (wireless device), also i tried using my smart phone hot spot and nothing... I dont know what to do...

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Re: wireless problem
by Samsung_HD_Tech Samsung staff / July 9, 2013 3:12 AM PDT
In reply to: wireless problem
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