Samsung Smart TV unable to connect to internet (suddenly)

I stuck this post up top till I hear an all clear again.

All of a sudden started having similar issues with our apps (primarily Amazon on Demand). AOD wouldn't even load. Checked the network status, and got the standard "connected to network but can't connect to Internet" message that many others have received. After going through the standard troubleshooting steps over several minutes, I still kept getting the same message.

Interestingly enough, for whatever reason I decided to open the browser. Voila. It's connected and I am able to browse the Internet with no issues whatsoever. However, the network status still shows "unable to connect to Internet" and obviously the Amazon app and other smarthub apps are inaccessible.

Anyone else try opening their browser while having the same issue? Did you get the same result? Seems to me to be a Samsung Smarthub/software issue.

I tried every app. I could, same pop up, unable to connect to internet yet here we are ON the internet.

I have to tell you, they have lost me as a customer. I just bought these 2 TV, but, 2-3 years when we are ready for an upgrade fuggetaboutit, every 2-3 weeks there is an update that requires me to reset, re-register my entire prime account, or some such, fool me once...

Change to DNS setting 208.67.222.222, worked for me just now in San Jose PDT 16:22. 4-19

Change to DNS setting 208.67.222.222, worked for me just now in San Jose PDT 16:22. 4-19

didn't work for me unfortunately

This worked for me as well, Raleigh, NC 19:39:23. Thanks Trajancf

Using OpenDNS worked for me, thanks! I'm in NYC

Here is text from Chat with Samsung for your enjoyment.

Vincent: Hi, thank you for contacting Samsung Canada support. How may I assist you today?

Barry: is there a problem with internet connectivity

Vincent: I am sorry to hear that the TV is not connecting to the Network.

Vincent: Let's work together to isolate the issue.

Vincent: What is the model number of the TV? It is located on the rear or side of the unit.

Barry: please just answer the question, I have a 2 year old samsung smart tv and today it just tells me that it connects to my network but not the internet. All other devices on my network connect just fine to the internet.

Vincent: I certainly understand your concern. However, as of now there was an minor network issue on the server, changing the DNS server settings will fix the issue.

Barry: changing to what specifically

Vincent: Please let me know the model code of the TV, it helps me to provide you with the instructions to change the DNS settings.

Vincent: Change the DNS settings manually to 208.67.222.222.

Vincent: You could do this from Menu (Press Menu button on the TV remote control) >>>Network>>>Network status>>>IP settings>>>Manual.

Barry: Vincent, well I went to the TV to get the model number and because it was turned on I tried network connction status and low and behold it connected to the internet. You really need to post something on your website to indeicat you are having difficulty. Note:I changed nothing with the DNS

Vincent: We apologize for the inconvenience.

Vincent: Just to confirm, are you able to access the apps on the TV now?

Barry: Well, please hang in there while I check for you!

Vincent: Sure, I will be with you.

Vincent: I don't mean to rush you. I just want to make sure that we are connected?

Barry: Tried several apps and all is good. So, should I still change the DNS Settingd?

Vincent: If you're able to access the apps, it is not required to change any DNS settings.

Vincent: The DNS change is a fix, if there is an issue. As all the apps are accessible, it appears there is no issue on your TV.

Vincent: Do you have any further questions for me?

Barry: Well surely you will agree that there was a problem because I do not enjoy chasing a problem that is not mine in the making

Vincent: I certainly understand your concern and we apologize for the inconvenience.

Vincent: There was issue. However, the fix was released with in few minutes. In case, if the issue persist, there required changing the DNS settings manually.

Barry: Nope, just need to know if the problem was at my ent or yours.

Vincent: There was an issue on the servers from our end.
Barry: Thank-you for your eventual disclosure. I will be less inclined to frustrate myself in the future. Have a safe night!

Vincent: I appreciate your co-operation and understanding.

Vincent: Thanks for chatting with Samsung Support.
Please click on the blue "X " button to share your valuable feedback and to receive the transcript of this chat. Live Chat support is available 24/7, and we are always here to support you.
You can now purchase Samsung Extended Warranty Plan online. Click here to visit the website.

Chat InformationThank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

So I encountered the same problem with my Samsung Smart TV. I went to their support site and saw what it had listed for internet connectivity problems, and then I thought, "gee, I wonder what would happen if I Google it?" I found this thread and your answer... changed the DNS on my TV and everything started to work. So I thought I'd go back to Samsung and give them a little feedback...

Visitor: Hi, my smart TV isn't connecting to the internet. I searched the internet and found the answer is that you have a faulty DNS server, but I don't see that anywhere listed on your support web site. Why?
Visitor: I entered the DNS server that other dissatisfied customers who had been experiencing the same problem obtained from calling in to support, and my TV now connects.

-------------------------
Stella A: Hi, thank you for reaching out to Samsung technical support. Your chat was transferred to me and I will be glad to assist you. Please allow a couple of minutes, while I review the previous chat to assist you better.
Stella A: I understand that you are facing Internet issue on your TV. Is that correct?
Visitor: did you read what I had typed, or do I need to type it again?
Visitor: "Visitor: Hi, my smart TV isn't connecting to the internet. I searched the internet and found the answer is that you have a faulty DNS server, but I don't see that anywhere listed on your support web site. Why? Visitor: I entered the DNS server that other dissatisfied customers who had been experiencing the same problem obtained from calling in to support, and my TV now connects.
Visitor: you have all these detailed steps listed on your support website, but no details on the real problem that is actually your fault for network connections from your servers listed, and this problem has been experienced by people around the world since at least MID_FEBRUARY
Visitor: that is TERRIBLE customer service"

Visitor: I have to search google to find an answer instead of the support site
Visitor: terrible terrible terrible
Visitor: I will remember this when it comes time for my next technology purchase. I've bought Samsung products for years because they had a reputation of quality.
Visitor: And I have this problem, and a terrible hateful user unfriendly Blu-ray player that I am about to replace. not good stuff.
Stella A: Yes, it was the server issue and now the issue does not persists. As we do not have the reported issue.
Visitor: uh, yeah it does persist
Visitor: for me until about 10 minutes before I opened up this chat window
Stella A: Still are you facing Internet issue on your TV?
Visitor: nope. Google helped me solve it when your support site wouldn't
Visitor: terrible service
Visitor: please pass the message along that you have likely lost a customer
Visitor: (obviously I know none of this is your fault, sorry for ranting at you)
Stella A: I am sorry for the inconvenience caused to you.
Stella A: Thanks for alerting us to the bad service you have received.
Visitor: thanks. have a good day in spite of the complaining customers.
Stella A: I will forward your feedback to my appropriate department.
Visitor: thank you, I appreciate that.
Stella A: You are welcome.
Stella A: I just wanted to make you aware of some really good support pages that are available to our customers.
Samsung SPOT (Smart Personal Online Training) offers real-time Samsung support with a product expert through live video chat. visit us at Samsung SPOT Our hours of operation(currently) are: Monday to Friday / 10am to 7pm EDT.
If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at SamsungSimulator for an interactive review of some of our Samsung products.
Stella A: Is there anything else I can assist you with?
Stella A: Just to confirm, are we connected on the chat?
Stella A: I hope I didn't lose you.
Stella A: It appears that you have been away from your computer for an extended period of time or that your questions have already been answered. To assist another customer who has been waiting, I need to close our chat conversation. If you have any further questions, please contact us again via Live Chat with the ticket ID LTK1125603907577X and we would be glad to assist you.

And by "opening the browser" stated above, I mean I'm able to open the browser on the same TV that states it cannot connect to the Internet. No other network functionality is available; I can't contact Samsung through the tv or use any apps; smarthub is not functioning; the TV still shows it can't connect to the Internet. But somehow I'm able to go over to the browser, click to open, and have full browsing capabilities.

It can't be some sort of network speed issue either as I streamed a video in HD through the browser function for my kids.

Hello,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech

Good afternoon,

I apologize for your experience thus far. Were you able to get the concerns resolved? If you were not, please provide the complete model code for this device so I can be of assistance to you.

Regards,
HD Tech

modelcode: UE48H6410AS firmware :2750

I got them via chat, they say they are experiencing connectivity issues with Samsung Smart TVs, when pressed they would not give any estimate of how long before working again.

Good afternoon,

I apologize for your experience thus far. Were you able to get the concerns resolved? If you were not, please provide the complete model code for this device so I can be of assistance to you.

Regards,
HD Tech

I am up and running again. Got my apps reloaded (I lost them when I did a system reset). Only thing is, I cannot find the browser any more..

Good afternoon,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech