Samsung Smart TV unable to connect to internet (suddenly)

My apps started updating this morning. After that nothing worked. My Samsung 3D app has chinese\japanese characters associated to it.

I chatted with Samsung and they gave me the typical fixes that anyone with common sense would know to do already. Basically they're useless. Especially 1st level support

I believe I am having a similar problem. Have a samsung smart tv (UN32EH5300). Last time I used it, it worked fine. Have had it over a year and had no problems. But today when I tried to connect to Netflix it said that the network is not connected, I ran a network set up and it said "Network setup complete, but cannot connect to the Internet. Contact your service provider to access the internet". It is connecting to the router and I know the internet is working because I am connect on my laptop and my phone.

I am not very tech savy and all the IP address talk is very confusing to me. Is anyone able to help me fix this with ver simple directions?

Same as everyone else! everything working fine on a wired connection until this morning. UK
Factory reset Done
DNS 8.8.8.8 Done
Alsorts of router action Done

Nothing working

can see the router, can see TV on the network. no Internet!!!

When you see a lot of folk posting about this one, it's either after a big sales period like Christmas or the super bowl or it's Samsung's own services that went down.

I don't usually reveal what I know about this but due to how Samsung deployed in the USA their servers don't go down. They are cloud based here at the time I learned about all this. However if they update their services, things like this cause a lot of posts about it.

Always call these in so they know it's a problem.
Bob

I'm exactly the same dropped out on the same date.watching Netflix the night before and for years no problem at all. The model is us40es5500. changed DNS, done factory reset, lost all apps due to this, no internet on tv even though every other device works without any problem 24hours on still the same done everything everyone else has still no joy.

If you have an active warranty why not contact the vendor and ask for a repair/replacement. If everyone did this Samsung would take a bit more notice.

On your Smart TV remote go to menu, support and software upgrade. And the problem will be solved.
Every now and then software needs to be upgraded.

hello , thanks for your advice, I have just done this and it shows me there are no software updates?...so for me this hasn't worked, I rang virgin yesterday as tv showed the issue was net provider but they said its Samsung end...altho my virgin box went off yesterday morning for a few hours??.....

thanks michelle

did this on tv, downloaded an update from the internet that the tele says its unable to connect to. Then went to Samsung apps still unable to connect to internet. phoned my dad who has another Samsung smart tv that's wirelessly connected, his has been down two days the same as mine. cheers at least its been up dated.

Difficult to download a software update when the problem you're trying to solve is no internet connection.

I used to be a QA tech for software/hardware and know routers, modems, internet IPs, DNS, etc... Was scratching my head why my router saw the SmartTV and the SmartTV also saw the router but no external connection to the internet. My other wireless devices, two laptops, Smart BluRay player, and Xbox 360 had internet access. I was doing hard and soft reboots of everything. Then simply followed your suggestion of a software update on the SmartTV. Then solved the problem! Thank you

How do you update when not on internet? Just updated yesterday & no internet today! Network is working. Have 2013 smart tv 40 inch. Internet works on other devices.

Or ask how to update with USB sticks, etc.

I am happy that it's not only me lol. I am trying to fix this thing whole day! Now that's a relief.

It is a relief because we are not the only ones and know now that most likely it is a Samsung problem.

But Happy? At least, not me

Exactly the same issue. Started today 24th Feb. Not had any problems before on my PS51e6500.

None of the proposed fixes, DNS changes, resetting or factory rebooting, work. We should contact Samsung and link this forum, as clearly this is affecting quite a few people. I wonder if how many.....

Surely if an issue at Samsung's end with a change to SmartHub connectivity, it would affect all their users, but I am seeing reports like this thread, and on Aussie and US forums, not yet the expected deluge if it was down for everyone.

Still, Samsung should be told, as they are often slow to react.

hello , I have just been given this number for Samsung but waited for ages , if you have any luck please share with us all,....03307267864


thanks michelle

Got through to the number and got to recorded message: "We are aware of the problem.....we are working to resolve it.....We apologise for any inconvenience" Fingers crossed it wil be resolved this year!
stomson

how do you spoof the domain?

Simplest way is to set own DNS server in your LAN, configure www.samsung.com zone and forwarding for all other zones to real DNS and at last point TV to use your fake DNS server.

Could you explain that in a dumbed down, plain English kind of way?