Hi alanme123,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Australia. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Australia portal for support on that product: http://www.samsung.com/au/support/model/UA46D6600WMXXY

But we got a nice little community here that includes people from everywhere in the world, and they might have a few other suggestions to help you out.

Hope this helps you!

Regards,
HD Tech