Very good info, but I'm a novice with these electronics and need more help!
My Samsung Smart TV (4K 8500 series) needs to work wirelessly as it is too far from the modem (WideOpenWest (WOW) and wireless router (Nighthawk AC 1900, Model 7000 seems to work fine now that I updated the Nighthawk software from their site). All are 1 year old or less. The WOW modem is a replacement and just a few weeks into service. Old modem had speeds only around 15 mbps download and WOW advised a new modem (free replacement).
Current status: When near the TV which is in the basement, the laptop and iPhone almost always show ~ 30 mbps download, ~5 upload. I've used the beta.speedtest.net to check those and also used that test on the TV even though the data might not be accurate (per some folks since it is not a PC). The TV test only provides a download speed which makes sense to me.
My 'wired' desktop in the home office shows about 33 to 35 mps download.
All but the TV are 'usually' at the 30 mbps download noted above. The TV is often at 1 or 2 mbps but sometimes at 25+ mbps.
I watch workout videos and they usually just freeze and then spin and spin, and then maybe catch up in time so I give up and end up watching on the laptop.
Last bit of info: I check the connection at Netflix and with two speed checks got values of 11 mbps and 0.026!
1. What is the Samsung number you called?
2. What is the DNS setting you used. Because of connection issues I changed mine right after getting the TV to 220.127.116.11 as noted in a support blog and in the TV booklet.
3. If I need to do a TV reset, what is the critical info to write down before resetting (or I might never get it back to normal)?
4. Does the fact that the cellphone and laptop are sometimes slow indicate another issue?
Sorry for the length of this, but the buffering (if that is what the spinning circle means) is very frustrating. Try doing a workout video with 3 minutes of freeze frame every few minutes of workout time.
thanks for any help on this.
I have a Samsung smart TV (UE32ES6300) and until recently the streaming worked fine (Iplayer) and I could watch programmes however over the last few weeks the TV has really slowed down. I have checked my broadband speed with a laptop, tablet and phone on wireless whilst stood next to the television and these all read about 3mb/s (okay for SD TV). When I use the Internet browser on the TV to check the broadband speed it says that the speed is only 0.8mb/s. Anybody know why the TV is getting a slower broadband than all the other items. I have checked that all other items are off when I check the speeds and done all the basic checks, I think I need to change something on the TV (settings/software) to get it back up to speed but I don’t know what. Incidentally I also have a NOWTV box that works fine. Any Ideas why the TV has slowed down during streaming?