I'm sorry to hear this! I have some troubleshooting advice that has worked for other customers. You, too, may attempt them. However, please understand that if you are able to connect to the Smart Hub/Smart device and use other applications, your device is in fine working order. The Netflix application is developed and released by Netflix and their development team. You are able to use Netflix through your computer because the server and coding language used to stream video to your computer is different than that of the ESN server that is used to stream video through your app. This is an issue of connectivity to the Netflix server that is owned and managed by Netflix and not Samsung. We also suggest reaching out to Netflix for additional troubleshooting and app assistance.
Here is the suggested troubleshooting advice that's proved effective for some customers experiencing Netflix issues:
Can you please start with a factory reset followed by a firmware update.
Next for your device:
1. Go to your Network Status Screen and wait about five minutes. This will allow the player time to obtain the ESN from the server.
2. Go into SmartHub
3. Launch Netflix and Enjoy!
Then Smarthub reset
You can also try a Netflix reset for the device:
Launch Netflix. When Netflix queue displays press the arrow buttons on the remote in this sequence: up up down down left right left right up up up up. You will be prompted to deactivate your account. Deactivate it and then reactivate your Netflix account.
Once this is complete, try to access Netflix again.
Some customers have fixed this issue by changing the DNS settings on the TV to 8.8.8.8 or 8.8.4.4.
Let me know if this helps!
Regards,
-- HD Tech
For the 900th time Netflix has stopped working on my Samsung smart tv.. Once again it says "title cannot be played at this time".
Netflix works perfectly on my samsung blu ray app and on my Roku.
I used to only buy Samsung tv's, but I cant take it anymore. I dont think i will ever buy another one in my life.

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