Samsung Smart TV network connect

Hi,

Does changing the DNS to 8.8.8.8 solve the problem?

regards

It's a common fix among others such as firmware updates, changing to a wired connection, setting the clock.

I wonder why the DNS change was not tried. Here that took about 2 minutes or much faster than my reply.

Thanks,

To answer your question as to why I had not tried changing the DNS, I had not tried it at the time of asking, as I had no access to the tv at the time of asking. After further research (on this site), I found that DNS 8.8.4.4 also was suggested. I tried both 8.8.8.8 and 8.8.4.4 once I had access to the tv, and 8.8.4.4 seems to have worked rather well. While I am happy that I seem to have found resolution, I dont understand why 8.8.8.8 or 8.8.4.4 would work rather than if the tv automatically selected it, and why doesnt Samsung just tell us this. Thanks again!

In a perfect world the DNS you did use would have the Samsung services (notice I didn't write server? Long story to explain) current and ready.

But we've seen ATT DNS servers fall woefully out of date which breaks many things. And Samsung seems particularly vulnerable to an out of date DNS.

So was it Samsung's fault? Debatable.

What's clear from my interactions with Samsung and many other companies is they often write to spec and to the spec only. You know why this happens but here we are in the real world where it's best to learn what makes it fail and then try to add workarounds to your code (and spec.)

My bet is Samsung could have avoided some million support calls by failing over to another DNS. But why didn't they? I have two reasons in mind.

1. It wasn't in the spec.
2. Samsung and Google were in court over this and that over the years.

Thanks for going to the trouble of explanation, it is appreciated.

I had a strange occurrence last night. I could not access the internet with DNS 8844, so I tried 8888, that too yielded no result, so I switched back to 'get automatically', and the DNS that resulted was similar to my IP address, and I it connected perfectly (?)

I think the solution is going to be that I move my router to the tv, and connect directly via LAN cable, as suggested in these forums. Does it matter that I am using mobile internet (its 3G broadband via a USB modem)

Most routers and devices let us put in 2 DNS entries. So put the ISP's DNS in entry one and the backup DNS (your choice here) in the second entry.

Since you are on cellular, all bets are off. I fear you find no support out there, just good wishes.

I will just have to deal with the good wishes

At least you found DNS changes do help.

Hopefully your devices let you put in more than one like my router allows.