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Samsung Smart TV network connect

I have noticed many posts about network interference and other issues with Samsung Smart TVs and other video products. I paid a premium for a Samsung Smart TV and have consistently battled issues with connecting it to the Internet both wirelessly and wired. It might connect for a while or not. I have spent many hours troubleshooting this issue and have finally given up. I connected a Roku device and have no issues streaming with it. This has definitely dampened my enthusiasm for all Samsung devices. Apparently there are many others who have experienced these same issues and I hope Samsung will hear these complaints and fix the problems.

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I fear the company cultures are in play here.

In reply to: Samsung Smart TV network connect

I've been to seminars where Samsung employees present and they definitely program "to specification." Other companies may "go with what works."

For example, over and over you find changing the DNS to 8.8.8.8 or other helps. I've asked for years why doesn't Samsung code that in?

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Changing the DNS a solution to bad Samsung conncetivity

In reply to: I fear the company cultures are in play here.

Hi,

Does changing the DNS to 8.8.8.8 solve the problem?

regards

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It may.

In reply to: Changing the DNS a solution to bad Samsung conncetivity

It's a common fix among others such as firmware updates, changing to a wired connection, setting the clock.

I wonder why the DNS change was not tried. Here that took about 2 minutes or much faster than my reply.

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Samsung Smart TV network connect

In reply to: It may.

Thanks,

To answer your question as to why I had not tried changing the DNS, I had not tried it at the time of asking, as I had no access to the tv at the time of asking. After further research (on this site), I found that DNS 8.8.4.4 also was suggested. I tried both 8.8.8.8 and 8.8.4.4 once I had access to the tv, and 8.8.4.4 seems to have worked rather well. While I am happy that I seem to have found resolution, I dont understand why 8.8.8.8 or 8.8.4.4 would work rather than if the tv automatically selected it, and why doesnt Samsung just tell us this. Thanks again!

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Because Samsung programmers write to "spec"

In reply to: Samsung Smart TV network connect

In a perfect world the DNS you did use would have the Samsung services (notice I didn't write server? Long story to explain) current and ready.

But we've seen ATT DNS servers fall woefully out of date which breaks many things. And Samsung seems particularly vulnerable to an out of date DNS.

So was it Samsung's fault? Debatable.

What's clear from my interactions with Samsung and many other companies is they often write to spec and to the spec only. You know why this happens but here we are in the real world where it's best to learn what makes it fail and then try to add workarounds to your code (and spec.)

My bet is Samsung could have avoided some million support calls by failing over to another DNS. But why didn't they? I have two reasons in mind.

1. It wasn't in the spec.
2. Samsung and Google were in court over this and that over the years.

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a strange DNS occurrence last night

In reply to: Because Samsung programmers write to "spec"

Thanks for going to the trouble of explanation, it is appreciated.

I had a strange occurrence last night. I could not access the internet with DNS 8844, so I tried 8888, that too yielded no result, so I switched back to 'get automatically', and the DNS that resulted was similar to my IP address, and I it connected perfectly (?)

I think the solution is going to be that I move my router to the tv, and connect directly via LAN cable, as suggested in these forums. Does it matter that I am using mobile internet (its 3G broadband via a USB modem)

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I think the 3G does matter. But how about?

In reply to: a strange DNS occurrence last night

Most routers and devices let us put in 2 DNS entries. So put the ISP's DNS in entry one and the backup DNS (your choice here) in the second entry.

Since you are on cellular, all bets are off. I fear you find no support out there, just good wishes.

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Thanks

In reply to: I think the 3G does matter. But how about?

I will just have to deal with the good wishes Happy

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I hope this helped.

In reply to: Thanks

At least you found DNS changes do help.

Hopefully your devices let you put in more than one like my router allows.

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