Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Samsung Smart TV MLB app corrupted

Apr 28, 2015 1:44PM PDT

When I try to watch the MLB app on my Samsung TV the picture is either completely distorted static or I get 4 distorted copies of the same game in each corner of the screen - with static in-between.

After closing and reopening the app a couple times I performed an update of the app; no improvement.

I was going to delete-and-reload the app but it cannot be deleted (not one of the options shown for that app).

I checked the same MLB account on my computer and I am able to watch games normally there.

I have successfully used this app on this TV many times in the past.

So, now, I am unable to use the MLB app, and I am not able to fix it.

Discussion is locked

- Collapse -
Clarification Request
Samsung?
Apr 28, 2015 7:55PM PDT

Is this a "Samsung" app, or someone else make it? This may be the fault of the app creator. When opening the app in the app store, there should be an email address used to contact the creator in case of issue. This is really the only place to deal with this. The Samsung app store on their connected devices like TV's and blu-ray players, is no different than the one on your smart phone. Do you connect your phone mfg when an app fails; Google if an android OS phone? No I'm sure you don't. With all apps regardless of device, the only person that can fix it is the person who created it.

- Collapse -
MLB app clarification
May 1, 2015 4:51AM PDT

The MLB app is one created by Major League Baseball. I believe it came pre-loaded on my TV. But it is not a Samsung app.

- Collapse -
Answer
re: MLB App
May 1, 2015 2:43AM PDT
- Collapse -
Smarthub reset
May 1, 2015 4:44AM PDT

I reset the smart Hub but it did not have any effect.

Anything else I can try?

Thanks!

- Collapse -
MLB app
May 1, 2015 4:54AM PDT

I should also mention that the audio for these games comes through fine on the TV. But the picture is just green static. So the login and connection are working.

- Collapse -
Answer
Issue solved
May 1, 2015 5:14AM PDT

Sorry everyone. It turns out the issue was not with the MLB app - or any app.

When I unplugged my TV and and plugged it in again, the issue resolved itself.

Thanks!