Always call bugs in. Otherwise they don't know about it.
The call here is to 1800SAMSUNG so that varies with country but samsung.com in a web page will find it. The call should have them checking for current firmware and a little more. If it's defective and this must work as for a fix date and if they can't fix, make this why you return it.
I have two issues with my Samsung Smart TV.
1. I am not able to open the tools Menu after highlighting an app in the Smart Hub Screen. It was mentioned in a manual to lock any app, we need to highlight the app and click on Tools on the Remote and Select lock App. But the Tools menu does not work on any app in the Smart Hub screen.
2. I was able to lock all apps through the More Apps screen, using Options button on screen. However, the web browser is always disabled when the lock feature is clicked. All other apps can be selected for lock but Web browser cannot be selected.
Please help me as I need to enable the pin for the Web browser.