Question

Samsung Smart TV - Lock Web Browser.

Oct 7, 2015 10:37PM PDT

I have two issues with my Samsung Smart TV.

1. I am not able to open the tools Menu after highlighting an app in the Smart Hub Screen. It was mentioned in a manual to lock any app, we need to highlight the app and click on Tools on the Remote and Select lock App. But the Tools menu does not work on any app in the Smart Hub screen.

2. I was able to lock all apps through the More Apps screen, using Options button on screen. However, the web browser is always disabled when the lock feature is clicked. All other apps can be selected for lock but Web browser cannot be selected.

Please help me as I need to enable the pin for the Web browser.

Thanks
Ms. Thomas

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Comments
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Answer
Sounds like a bug.
Oct 8, 2015 8:10AM PDT

Always call bugs in. Otherwise they don't know about it.

The call here is to 1800SAMSUNG so that varies with country but samsung.com in a web page will find it. The call should have them checking for current firmware and a little more. If it's defective and this must work as for a fix date and if they can't fix, make this why you return it.

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Answer
Re: Lock Web Browser
Oct 9, 2015 2:26PM PDT

You should be able to edit your smart hub and add and remove apps in the "my apps" area. I would recommend reaching out to our Remote Management team so they can so the exact process. 1-800-726-7864.

Regards,
HD Tech

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Answer
How to get around not being able to lock the web browser
Mar 11, 2016 10:10PM PST

After chatting online with Samsung I was told you are not able to PIN protect the web browser. This is a ridiculous oversight. My way around this was using the approved site feature. Go to the browser and then go to setting (gear icon) in the upper right corner. Select approved sites. Select Manage Approved Sites. Enter a safe URL. Turn Approved Sites feature on. Now only that URL can be accessed.

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Thank You
Dec 17, 2016 7:43AM PST

Thank you for this post, this was very helpful.

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Web Browser lock doesnt work
Sep 30, 2017 5:47AM PDT

It doesn't work either. Because you if reset the web browser, approved pages not work. You can then browse any webpage thru web browser.

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Samsung Smart TV no parental control on web browser
May 2, 2018 3:10PM PDT

Same issue here a new Samsung SMART TV. The help desk at Samsung can't do anything. This is a real bug. it mean that you can not have any parental control on the web browser on a Samsung smart TV. This is a real issue for me.... this is ridiculous ... in 2018 imagine.... not that smart that Samsung TV.

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More of a limitation.
May 2, 2018 3:23PM PDT

For approved sites, use your router parental controls next. Usually a TV is in an open area where all can see it but that's something in the past as folk get more access to the web, news and such in their own rooms.

Times are a changing.

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Internet Security on Smart or Dumb TV's
May 9, 2018 12:48PM PDT

This is a real issue for me. I DON'T WANT AN OPEN BROWSER in my house ! We have had serious issues with a child with Autism. It should be simple to have a pass code set up to enter anything app or browser wise. I don't believe Google or any of them want the internet limited to anyone - kids included. Very aggravating so we have bypassed the set up on the internet and apps. We will just use TV.

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In your case. Vote with your wallet.
May 9, 2018 12:54PM PDT

If the product does not meet your needs, return it or don't buy it.

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Answer
Locking apps
Mar 11, 2016 10:12PM PST

Also instead of hitting the tools button, hold down the enter button. If the app is able to be edited, that will get you the menu.

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