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Question

Samsung Smart TV keeps restarting

Sep 10, 2015 8:30PM PDT

Watching vids on USB external hard drive causes random restarts. Happens once in a while watching Netflix too. Please help. TV is less than 6 months out of the box...

Discussion is locked

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Answer
Since it's well inside warranty.
Sep 11, 2015 8:02AM PDT

Call that in now and start a log with the date/time, the issue and your transaction number. This way if it drags on too long you can point out that they never fixed it.

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Answer
Re: Restarting
Sep 11, 2015 2:28PM PDT

I'm sorry to hear this! Is the firmware completely up to date on the television? If so I would recommend trying to reset the television. You should be able to do this by going through the menu>Support>self diagnosis>Reset or Menu>Support>reset depending on the model. When prompted for the code it will be "0000". If you are still having trouble please reach out to me via e-mail at qasupport@sea.samsung.com

Regards,
HD Tech