Samsung has folk do resets and in some cases they do some remote management. That is, things you can't do locally.
My name is Emil and my parents recently bought a 55" Samsung Smart TV model: UE55F6670SS, basically a 6 series.
We've set up mostly everything, TV box is working perfectly fine, internet connection is working (this thoroughly tested by using the web browser app). Sadly, however, I am running into walls when it comes to the "smart" part of the TV.
None, and I mean NONE, of the apps are working. Initially, I noticed that the apps where not highlighted on the smart hub, as if they hadn't been installed (skype, youtube, etc.) and every time I clicked on the icons nothing would happen. additionally, the Samsung Apps icon was not appearing.
I decided to dig in further and try to solve the problem. First, I updated the software (literally today) and all I got was the appearance of the Samsung Apps icon. Clicking on it, however, gave me just a black screen. Nothing happening. No loading, no connecting, just black. Then I decided to try other apps (Note: once I tested a VOD app on the TV and it worked, but now it doesn't). Just black screen. I've tried the setup menus/walk throughs, and those work, but as soon as an app is clicked on it's just black. Then I tried restarting the Smart Hub, and after fighting with it for hours it worked. After the restart, I keep just getting black screen of nothing regardless of the app I click. I tried creating a (freaking) Samsung Account, AND I STILL JUST GET BLACK.
Tried also hard reset by holding the exit button and nothing happened.
Basically, I can watch TV perfectly fine, I can "start" the Smart Hub, but none of the apps work, none of the registrations work. All I try to click on that isn't TV is just a black screen. I can't find any help on the issue online so it's come to this.
UPDATE: Web Browser app also doesn't even open, I have to be in a black screen mode (by trying to open an app that doesn't work) to use the more button and then get the web browser option.
Any help? Is there something I'm missing? Does anybody experience this?????